Business Center Agent

·Welcome the guests to the business center (BC)/ meeting rooms

·Handle BC guest inquiries, comments and initiate appropriate action and follow-up

·Review BEO’s on a daily basis. Arrange set up of rooms accordingly

·Answer all incoming calls in line with the hotel standard

·Be fully knowledgeable about the Media One meeting rooms

·Carry out admin tasks related to the business center operations

·Report, log and follow up on all the Business Centre maintenance and operational challenges

·Handle and record all guests’ complaints, requests and preferences and report them to both the outlet manager and the appropriate sales enthusiast

·Checking and responding to emails

·Coordinate all requests for guests in meetings

·Assist guests in all administrative tasks

·Check with guest agenda for lunch break and coffee break

·To coordinate with the culinary & F&B team when it comes to business centre guests

·Support the food & beverage team when required

·To carry out other duties that may be assigned by immediate supervisors

Previous experience in the UAE is preferred