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Boutique Manager

  • Maldives, Asia
  • Unspecified


Gili Lankanfushi is a private coral island in the pristine blue waters of North Male Atoll. This Eco-Luxury resort, surrounded by the gifts of nature, is a preferred employer of unique, talented and passionate individuals seeking a rewarding career in a top level luxury hospitality environment.

We invite candidates with the same passion for excellence to provide memorable experiences to our guests, while striving to reduce our environmental impact and preserve our surroundings.

This position is responsible for sales and profitability of retail ranges that guests find highly desirable and that are procured at exceptional rates. The presentation and merchandising in the Boutique must always be to the resort’s standards and hosts made fully aware of daily sales targets whilst delivering exceptional customer service.


1.Main Duties

Your main duties listed below are intended only as illustrations of the various types of work that may be performed to carry out the objective of this position. The omission of specific statements of duties does not exclude them from the position if the work is related or a logical assignment to the position.

  1. Perform retail transactions with flair and enthusiasm; motivate customers in purchasing decisions in a helpful rather than pushy manner; make relevant recommendations
  2. Display an understanding of international trends in fashion and home accessories; responsible for improving the shop's product range
  3. Manage stock levels and make key decisions about stock control; maintain par stock levels, conduct product inventories, prepare sales reports.
  4. Ensure availability of merchandise and services by approving contracts; maintaining inventories.
  5. Stock, tag and display merchandise in a highly presentable manner
  6. Maintain the shop in excellent physical order, clean display areas and ensure accurate documentation of product stocks.
  7. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
  8. Maintain an awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
  9. Provide genuine hospitality and recognition in the work area
  10. Interact with guests in a sensitive and appropriate manner; anticipate guest needs and ascertain satisfaction; take ownership of guest concerns and requests and act decisively to ensure guest satisfaction responding to customer complaints and comments;
  11. Train team members to ensure that all standard operating procedures are met.
  12. Responsible for departmental training.

2. Specific Tasks

1.Recruit, select, and train hosts in the sales area.

2.Complete store operational requirements by scheduling and assigning employees; following up on work results.

3.Maintain an organized administration of departmental and personnel records, including rosters and leave planning.

4.Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee handbook

5.Conduct daily briefing and participate in meetings when invited.

6.Manage and motivate the team to increase sales and ensure efficiency.

7.Update colleagues on business performance, new initiatives and other pertinent issues.

8.Provide regular and fair performance feedback to Hosts and immediate supervisor, formally and informally as appropriate

9.A hands-on leader who assists other hosts at busy times.

10.Maintain a clean and orderly work area and ensure any display materials and equipment are well maintained and in sufficient supply.

11.Promote and ensure a safe working environment, resolving health and safety, legal and security issues.

12.Secure merchandise by implementing security systems and measures.

13.Perform cashiering tasks and strictly comply with resort cash handling policies and procedures

14.Highly sensitive to guests preferences and special requests; offer meaningful alternatives when special requests cannot be met.

15.Conduct meaningful correspondence with regards to supplies.

16.Conduct daily check on displays and changes whenever required and organize special promotions, displays and events.

17.Use information technology to record sales figures, for data analysis and forward planning;

18.Responsible for the input of new items and price changes in Micros

19.Prepare month end reports e.g. inventory, guest mix. sales mix, etc.

20.Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

21.Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

22.Manage budgets and maintain statistical and financial records

23.Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.

24.Contribute to team effort by accomplishing related results as needed.

25.Analyse sales figures and forecasting future sales volumes to maximize profits;

26.Analyse and interpret trends to facilitate planning;

27.Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

28.Perform Manager on Duty shifts as required

29.Assist other departments as required in resolving problems, handle guest problems and complaints, keep management well informed in the event of a Service Recovery.

30.Perform additional duties as assigned by the Front of House Manager.


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