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To ensure the high standards of service in the Bar, responsible for the satisfaction of the guests with the service offered and the food & beverage that is presented to them within the area which he is assigned to do.
-Ensures that menus/beverage lists are clean and in good order
-His duties include keeping the service stands clear and clean at all times.
-Takes guest beverage order
-Prepares drinks and offers to guest or assigns task to bar waiter during rush hour
-Assists as required with the actual service of food & beverage.
-To check the appearance and grooming of the bar staff as well as uniform
-To check the cleanliness of the back area and stores
-To have a high standard of beverage knowledge such as liquors, cocktails and other alcoholic beverage
-Greets guests in a friendly and courteous manner at the entrance of the Bar and ascertain their seating requirements
-Seats guests courteously and in a manner to satisfy their requirements (window – non smoking)
-Exhibits personal attitude, appearance, in a manner, which will enhance the guests experience and satisfaction.
-Practices team work with his fellow workers
-Intercedes between guests and staff when a difference of opinion arises.All problems which he is unable to handle must be report to the Bar Manager
-Keeps himself informed about the activities of the competition so that during the review of the current beverage list takes place the Bar position could be better assessed
-Responsible for the setting up and preparation of his station
-To be aware of the bar security and know how to deal with drunk guess
-When the guest leaves the Bar he will personally extend his thanks to the guest for his patronage and express the hope of seeing him again soon
-Verbally informs the guests of Hotel activities in the other outlets