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Bartender

  • , United Arab Emirates
  • Competitive

To provide prompt and courteous drink orders either taken directly from guests and patrons at the bar or through the bar servers.

Key Roles & Responsibilities

  • Read daily events to be aware of any VIP arrivals. 
  • Must have a complete working knowledge of bar items, ingredients and preparation
  • Ensure all details of service are performed properly for every guest
  • To understand and adhere to Beverage Department Standard Operating Procedures
  • Change ashtrays, serve cigarettes and wipe down bar area
  • Carry trays, bus and reset tables with linen, china, glass and silver
  • Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
  • When possible greet regular guests by name and note and serve preferences accordingly
  • Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
  • Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
  • Make all cocktails in accordance with Hotel’s standard beverage manual
  • Receive and check liquor against previous shift’s requisitions
  • Attempt to limit problems and liability related to customers' excessive drinking
  • Serve snacks or food items to customers seated at the bar
  • Organize requisition, pick up and verification for F&B items used in the bar areas
  • Ensure that the bar is fully stocked and all side opening and closing duties are completed
  • Slice and pit fruit for garnishing drinks
  • Arrange bottles and glasses to make attractive displays
  • Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
  • Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
  • Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
  • Maintain complete knowledge of all F&B services, outlets, hotel services/features
  • Able to handle cash following established and proper Accounting procedures

Personal Attributes

  • Reading, writing and oral proficiency in the English language
  • Team player with a creative and outgoing personality
  • Must be well-presented and professionally groomed at all times
  • Good communication and customer contact skills; good problem resolution skills
  • Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails. 

Qualifications

  • Secondary school education

Experience

  • Minimum 2 years food and beverage experience with detailed bar knowledge
  • Previous public contact and/or cashiering experience

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