A Barista is responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations.
What will I be doing?
As a Barista, you will be responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and bar regulations. Specifically, you will be responsible for performing the following tasks to the highest standards:
Knowledge of brewing techniques and drinks
Ensure all tables receive their drinks and food as requested
Maintain the cleanliness of all equipment used during shifts
Show complete awareness of all the drink and food menus and readiness to explain and recommend food and drink contents
Comply with Company Health and Safety, and Fire Regulations and procedures
Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
Meet or exceed the monthly drink profit margin target
What are we looking for?
A Barista serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Customer Service experience in supervisory or above capacity
A warm personality, attentive and smartly presentable
Ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar role
Passion for delivering exceptional levels of guest service
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