Assistant Spa Manager

Job Brief

As an Assistant Spa Manager, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience.

DUTIES AND RESPONSIBILITIES:

• Assisting the Spa Manager in the management and growth of the team on all levels.
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards.
• Manage training of the team members within the department, ensuring that the correct standards and methods of services are maintained as stated in the Departmental SOP's.
• Assisting the Spa Manager implementing core values.
• Assisting the Spa Manager motivating the team and creating a stimulating and effective work climate.
• Responsible for scheduling, monitoring employee performance, and disciplining of all team members who report to him/her.
• Assisting the Spa Manager giving guidelines, direction and monitoring for the quality, development and effectiveness of all services offered at the Spa de Constance at Constance Ephelia Resort.
• Assisting the Spa Manager tracking and developing statistical reporting.
• Drive Revenues in the Spa by setting and monitoring targets for team members.
• Assisting the Spa Manager monitor operating supply funds for the Spa Department and generate necessary purchase requisitions.
• Actively contributing in and directing all job-related meetings as necessary.
• Assisting the Spa Manager monitoring the housekeeping standards and mechanical effectiveness of all facilities, report deficiencies as they occur and follow-up.
• Assisting the Spa Manager monitor all facility and service standards and keeping him/her aware of any operational opportunities.
• Maintaining a safe and hazard free environment for all team members and promote safety awareness at all times.
• Assisting the Spa Manager review all suggestions and comments from team members guests and make necessary adjustments.
• Assisting the Spa Manager keeping accurate and up-to-date records and statistics on the spa employees.
• Responsible for assisting the Spa Manager in holding regular departmental meetings and communication within the department.
• Keeping the Spa Manager informed about the department, all employees' performance, and guests concerns and comments.
• Convey clear instructions and guidance to team members and establishing working relationships that attain a high level of effective employee morale.
• Respond properly in any resort emergency or safety situation.

• Diploma from a recognized institute in various massages, body and beauty treatments.
• A management course qualification in Management of team and customer care will be a definite advantage.
• At least 5 years' experience in the beauty industry .Be able to perform the full range of therapies.
• Minimum 1-2 years experience as Assistant Section Heal level in 5* resort environment.
• A background in anatomy, physiology and massage therapy knowledge of holistic treatments and a genuine interest in the well-being of others.
• Be fully conversant with all health and safety and hygiene procedures.
• Have excellent communication and leadership skills.
• He or She will be highly motivated, have a passion for providing a luxury experience for all our guests, be solution oriented and be able to inspire creativity at all levels.
• Have excellent communication, leadership, and financial skills.

• Contact: Recruitment Team
• Reference: CatererGlobal/CTG-CONST-4353
• Job ID: 100095675