Assistant, Retail

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Shimmering in azure Indian Ocean, fringed with white powder sands and vibrant coral reef, One&Only Reethi Rah is a beautiful and rare place that creates magically unscripted stories for the world’s most discerning and remarkable guests. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Assisting guest requirements, suggesting options and following up with the guest requests. Displaying merchandise and pricing them, maintaining neat and proper work place and shop display. Maintaining excellent stock arrangement and keep track of inventory. Responsible for daily reports and any other reports related to retail.

Key Duties and Responsibilities

• Responsible for assisting all guests/staff with their shopping needs and ensuring prompt and consistent level of customer service throughout.
• Responsible for receiving and an excellent displaying of all new merchandise in retail.
• Responsible for keeping track of total inventory and informing Retail Manager/Supervisor as and when stock level is low and requires replenishment.
• Responsible for assisting Retail Manager/Supervisor change visual merchandise on a regular basis and maintaining it as per guideline.
• Responsible for maintaining a pleasant and neat working environment at all times and coordinating with Housekeeping for all cleaning matters.
• Prepares and submit daily sales/consignment report to Retail Manager at day end.
• Prepares and submit monthly sales/consignment reports to Retail Manager at the end of month.
• Responsible for price tagging and displaying items on arrival and consistently replenish selling stock in the shop when sold.
• Responsible for monthly inventory audit and reporting any discrepancy to Retail Manager/Supervisor immediately.
• Responsible for opening and closing of Boutique.
• Responsible to upsell and offer various options for the guest to choose.
• Responsible for assisting Retail Manager/Supervisor in making Purchase Requests and other purchases required for the department.
• Attends and participates in team events.
• Participates in required training related to the job.
• To effective communicate and maintain a favorable working relationship with colleges at all levels.
• Assure professional attitude towards guest and colleges at all times.
• To be conscious and responsible regarding energy and water conservation.
• Reports incidents of breakages, equipment repair and maintenance to Department Head.
• Maintains highest levels of personal hygiene at all times.
• To ensure that company and statutory hygiene standards are maintained in all work areas.
• To be fully aware about all health and safety, fire and emergency procedures.
• Responsible to report any potential hazardous situations within the work place.
• To keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Maintains a high standard of appearance and grooming at all times, as per One&Only standard.
• Apply and adhere to rules and regulations as per employee handbook, departmental and resort policies and procedures, including those for the emergency situations
• Develop and maintain an understanding of the overall organization’s mission, vision and values.
• At all times to project a favorable image of One&Only Reethi Rah and One&Only Resorts to the guests and public.
• Handles any guest’s complaint in a professional manner, as per resort’s Policy & Procedure (service recovery).
• Practices proper telephone etiquette with colleagues and resort’s guests.
• Ensures all activities are carried out honestly, ethically and within the parameters of the Maldivian Law.

Skills, Experience & Educational Requirements

• Good communication skills and Teamwork.
• Flexible and Positive attitude.
• Confident in interacting with the customers.
• Minimum 3 years of experience.
• Good sales person

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

• Contact: Recruitment Team
• Reference: CatererGlobal/6423
• Job ID: 99542614