Assistant Outlet Manager

Scope of Work:

Directly involved in the day to day running of designated areas in connection with manpower, guest service and product quality.

Job Responsibilities:

• Deliver F&B service in accordance with departmental standards and procedures.
• Interacts with guests in each of the outlets to solicit comments.
• Communicates with F&B management any difficulties, guest comments and other relevant information.
• To rotate and schedule all colleagues in order to provide full coverage for efficient service and to maximize productivity.
• Interacts with guests in each of the outlets to solicit comments.
• To recover guest complaints, if any take remedial action immediately.
• To ensure that all guests are greeted and seated courteously without delay at a properly set and clean table.
• To ensure that all guests are served promptly.
• Check on guest satisfaction by talking to the guest.
• Obtains all information available for upcoming year (occupancy, forecast, trends, reservations, festive periods, etc.)
• Keeps updated with new products in the market.
• Provides performance evaluations regarding colleague probation periods, annual performance reviews, promotion or transfer consideration and salary reviews.
• Regularly solicits feedback from supervisors on colleague performance as well as making personal observations.
• Establishes comprehensive training programmes for the Outlet.
• Evaluates departmental training sessions.
• Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained of all colleagues within the F&B Department.
• Ensures that the hotel FSMS Program is strictly implemented, including the cleanliness of all restaurants and bars, personal hygiene standards for all food handlers and monthly Hygiene Audits. (Please refer to HACCP Hygiene and Sanitation.)
• Strictly adheres to the hotel’s Policy on Confidentiality and Ethics.
• Personally conducts training for all Outlet colleagues.
• To carry out any additional tasks and projects as requested by the Outlet Manager.

Qualification: 

• Good Working Knowledge of Food and Beverages
• Menu Planning
• F&B Promotions Planning
• Advance Spoken and Written English
• Industry Based Certifications
• Certificate/Diploma in Hospitality/F&B Management
• Minimum 1-2 years experience as a Supervisor or in a similar role in a 4 or 5 star hotels.
• Previous experience working within hotels in the UAE.
• Locally available