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Assistant Groups and Incentive Manager

  • Seychelles, Africa
  • Competitive & Benefits

Job Brief

The Assistant Group and Incentive Manager is also responsible for promoting profitable sales of available accommodation, Food & Beverage special events, Spa de Constance offers as well as any other resort facility.

DUTIES AND RESPONSIBILITIES:

  • Assist or Coordinate any Groups & Incentive request with or from our Corporate Group Department by providing feedback and answers within 24 hours or less if possible.
  • Assist or Coordinate any Groups & Incentive with tasks like administrative functions, advertising activities, data entry of definite and tentative groups for the monthly forecast, finalizing group and incentive business - both local and international, detailing the meeting/function with the client (space requirements, times, menus, themes, etc.)
  • Assist or Coordinate any Groups & Incentive with their request while in-house
  • Attend daily operations briefings as directed by the Management.
  • Correctly interact with the Executive Committee or Head of Department levels as required.
  • Attend related Sales & Marketing Communications Meetings organized by the Management.
  • Promote resort facilities and activities through site inspections and entertainment of clients in the hotel.
  • Handle electronic and printed correspondence, responding within 24 hours.
  • Maintain the departmental electronic filing system to ensure that all marketing and promotional collaterals and event information is current and easily available internally and to the international sales team.
  • Control inventory of collateral and order, if needed, all office supplies for the department and ensures properly stocking levels.
  • Make sure that all material and equipment made available to the Sales & Marketing department is correctly used.
  • Maintain records for all VIPs, special requests, photo shoots etc.
  • Ensure smooth working relationship between Constance Ephelia Resort in Seychelles and all wholesales agents, reservation and GSOs, local partners as well as FITs, such as repeaters or VIP guests to Constance Hotels.
  • Ensure good working relationship with all local and international travel agents and corporate accounts.
  • Make any suggestion likely to better adapt services to local markets expectations.
  • Provide feedback to Management on competitor resorts' activity.
  • Attend hotel functions such as Parties, F&B promotions or other requested
  • Assist the Management (General Manager / Hotel Manager / Etc...) with sales trip preparation (sales kits, amenities, mailings, etc...) when required.
  • Produce monthly Sales & Marketing reports in detail of all sales activities and results, if needed
  • To support Sales & Marketing and participate in Hotel visits, hosting and entertaining Educators and Family trips when required and report to the Marketing Department at Head Office level
  • Handle special projects and other responsibilities.

Qualification and experience

  • Diploma holder with experience of hotel industry. A management course qualification in Sales & Marketing will be a definite advantage.
  • At least 2-3 years of experience in a similar role
  • Experience working in top of the range luxury resorts, with refined personalized guest service in tropical locations will constitute a definite advantage.
  • Knowledge of Opera/Fidelio preferred
  • Must be focused towards customer experiences and delivering top of the line holiday plans to guests
  • Experience in making budgets & managing expenses
  • Computer literate, be able to formulate power point presentations, excel and word documents
  • Fluent in English and French, any other foreign language will be a plus.

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