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Assistant Front Office Manager

  • Maldives, Asia
  • Unspecified


DEPARTMENT: Front Office

REPORTS TOFront Office Manager

SUPERVISESFront Office Staff


The Assistant Front Office Manager assists the F/O Manager to provide leadership, direction, supervision and motivation to Front Desk, Concierge, Switchboard, Reservations & transportation of guests.


Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.


·At all times offer graceful, personalized and caring service towards all guests as you are an ambassador of the Emerald Maldives Resort & Spa service philosophy

·To embody in all your interactions with guests, passion and enthusiasm for service, focusing all attention on the guests

·At all times exhibit good posture and an elegant demeanor, andspeak in a polite and attentive manner

·Always address the guests with their name, keeping eye contact and smiling

·At all times take ownership of guests request and do not refer guests elsewhere

·At all times adhere to the grooming and etiquette standards of the resort

·Always display punctuality and good attendance as an act of responsibility towards the guest service and towards your colleagues

·Always be courteous, considerate, supportive and respectful towards other team members of FO and rest of the resort. Treat others as you would like to be treated.

·Ensure to keep yourself updated with the role of FO in Fire, Tsunami and First Aidstandards , trough trainings

·Attend all the trainings that you are assigned to within your department or on a resort level

2. Work duties

·Ensure Front Office Areas are in a good state of maintenance and cleanliness

·Assist the F/O Manager in the supervision of all aspects of Front Office operations established standards.

·Produce all administrative and statistical reports required by the F/ O Manager

·Assist F/O Manager in the annual vacation plan and time keeping reports

·Ensure that all complaints are immediately followed up on and communicated to the relevant departments and resolved within 24 hours

·Ensure that all Front Office staff demonstrate proactive and enthusiastic guest care

·Ensure that a complete and updated guest history system is maintained

·Ensure that Shift Leader always actions all procedures as set down in the Shift Procedures

·Ensure that structured handovers and briefings are carried out for each shift

·Ensure that staff are rostered in accordance with Business needs and the Training Activities within the Hotel

·Supervise staff behavior and take immediate corrective action when behavior is below Hotel standards

·Assist the F/O Manager in the systematic appraisal of all F/O employees

·Ensure that all accounting procedures area carried out in accordance with Hotel

·Carry out weekly spot checks on cashiering and float balances

·Liaise closely with Housekeeping to ensure that optimum number of rooms are available and all incoming guest requirements are met

·Communicate regularly with the F/O Manager to keep him/her fully informed

·Communicate with all the departments, keeping them informed concerning any arrangements affecting their area

·Pro-actively sell and promote the various outlets and services of the Hotel to our guests

·Ensure that the F/O supplies are reordered in a correct and timely system

·Perform any other duties as assigned by Management

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