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Assistant Front Office Manager German Speaking

  • United Arab Emirates, Middle East
  • Unspecified

An exciting opportunity has arisen for an Assistant Front Office Manager to join Rixos Premium Saadiyat Island.

What you will be doing:

·To support the Director of Front Office and oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed.

·To ensure appropriate stock level for the smooth run of the Front Office operations and to approve requisitions accordingly.

·To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.

·To be fully aware of and to report all guest comments or complaints.

·To ensure that Guest History records are accurately maintained and all recurring guests are pre-registered.

·To ensure proper completion of all CID and local government requirements concerning hotel guests and files.

·To implement and control the Focus and other financial and audit procedures.

·To be aware of all VIPs visiting or staying in the hotel.

·To prepare forecasts and statistics

·To ensure that all team members are aware of the outlet timings and promote the internal activities and events

·To be updated with the competitors’ offerings and rates

·To liaise with Housekeeping Department on the scheduling of rooms for maintenance programs.

·To liaise closely with the Sales and Reservations on rate management

·To conduct a daily line up briefing with the Front Office supervisors to recapitulate tasks and activity.

·To assist the Director of Front Office in fulfilling administrative responsibilities and monitoring activities. 

Your experience and skills include:

·2-4 years of Experience in the similar area.

·Fluent in English (A foreign language will be an advantage)

·Profile with Master in one of the recognized hospitality schools is a plus.

·Ability to focus attention on guest needs, remaining calm and courteous at all times

·Highly responsible & reliable

·Excellent communication skills, both written and verbal required

·Strong interpersonal and problem-solving abilities

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