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Assistant Front Office Manager

  • , United Arab Emirates
  • Unspecified

If you are looking to join a company with a dynamic vision, set your sights on a challenging career with HMH Hotel group. An exciting opportunity has arisen for the position of Assistant Front Office Manager for ECOS Dubai Hotel at Al Furjan.

Hospitality Management Holding is a fully integrated pioneer hotel management company specialized in the dry sector and with an expanding portfolio across the Middle East and North Africa. HMH Manages the following brands; Bahi Hotels & Resorts, Coral Hotels & Resorts, Corp Hotels, EWA Hotel Apartments and ECOS Hotels. HMH is committed to investing in the communities in which we operate through initiatives that are socially and environmentally responsible and sustainable.

What you will be doing?

• Under the general direction of the Director of Rooms and within the limits of established local hotel policies and procedures, oversees and directs all aspects of Front Office operations.
• Supervises/delegate duties to all staff within the department and to prepare their work schedules.
• Assume overall responsibility for maintaining standards to ensure furnishing, facilities and equipment are clean and in good condition.
• Schedules and regularly conducts routine inspections of areas under control.
• Informs other operating departments, notably Housekeeping of Front Office matters that concern them.
• Enforces policies, procedures, rules and regulations laid down by the Hotel in order to achieve uniformity and the required minimum level of standards
• Control & verify hotel forecast and keep department up-dated of the hotel activity.
• Establishes and maintains effective employee relations.
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
• Maintain night managers log book of any discrepancy or variance and found to be rectified plus mention clearly if it has been amended.
• Follow up on group bookings.
• Meets and welcome all VIP guests.
• Control and verify occupancy forecast and keep management fully aware of the availability.
• Keep survey on the actual average room rate and occupancy for the management to aware of the market situation.
• Ensure the maintenance of the logbook on incidents, complaints etc.
• Assist in the preparation of statistical, performance and forecast reports as necessary, to facilitate annual budget and strategic plan preparation.
• Assist in the preparation of various monthly reports.
• Identify training needed, develop formal training plans and implement training sessions.
• Control and analyze on an ongoing basis departmental costs to ensure performance against budget.
• Analyze and approve discount and rebated.
• Routinely check billing instructions and guest credit for accuracy and compliance with hotel credit policy.
• Ensure proper maintenance of Front Office software.
• Develop and maintain good relation with hotel guests.
• Constantly available in the desk area.
• Inspect the business center to ensure that all incoming faxes are delivered to the guests immediately.
• Handle or resolve all guest complaints and establish an amicable relation with clients and customers of the hotel.
• Maintain a good reputation and increase hotel’s profitability.
• Maintain a good relation with the local authorities such as Police, Fire Brigade.
• Plan and organize periodical departmental training for the staff in the areas of courtesy, efficiency, grooming, and diplomacy and job knowledge (especially for new staff).
• Plan and organize rosters, leave balances and PH and Lieu Days
• Identify and develop leadership qualities among the staff in order to guide them towards the part of career enrichment.
• To have a good relationship with colleagues.
• Be understanding, supportive, encouraging and helpful to subordinates.

What we required from you?

• Minimum 3 years’ experience in a Duty Manager / Assistant Front Office Manager role from a reputable hotel brand.
• Ability to work in a fast-paced environment, strong organizational skills and prioritize workload.
• Excellent communication (written and verbal) and ability to have genuine connections with guests and colleagues.
• Strong telephone etiquette.
• Strong knowledge of Microsoft Office applications.
• Fluency in English (Written and Spoken).
• Fluency in Russian (Written and Spoken) and additional languages is a strong advantage.

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