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Assistant Front Office Manager

  • United Arab Emirates, Middle East
  • Unspecified

  • Works under the guidance of the Director of Rooms.
  • Assists in achieving a maximum occupancy and average rate at all time.
  • Supervises day to day operation.
  • Ensures a high standard of service given to guests.
  • Works closely with all departments, especially with Sales and Banquet, and ensures that tours, groups, conventions or cooperate clients are handled properly.
  • Reviews, maintains and amends systems and procedures within the department.
  • Assists Rooms & Guest Services Manager in greeting and escorting important or very important guests (VIP).
  • Supports training programs and trains staff in accordance with company standards and policies.
  • Monitors guest feedback and informs Rooms & Guest Services Manager or DOR when necessary.
  • Informs Rooms & Guest Services Manager or DOR of all developments, special occurrences (e.g. accident or theft) and documents the events.
  • Reports the special occurrences in the logbook.
  • Handles all emergencies, accidents etc. with security and provides required documentation in logbook.
  • Ensures that all tasks are completed by the end of the shift.
  • Ensures that all news Rooms & Guest Services staff understands the hotel and company policies and standards.
  • Ensures a smooth operation in the Communication Center and in the Business Center.
  • Works with all pre-set budgetary limits.
  • Handles guest complaints professionally.
  • Prepares all reports as required.
  • Inspects all areas of the operation for cleanliness and security.
  • Controls the flow of the lobby and the front entrance.
  • Prepares himself/herself to handle any emergency that may occur in the hotel.
  • Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).
  • Performs other duties as assigned by Rooms & Guest Services Manager or DOR.

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