Sales Coordinator - Arabic and/or Russian Speaker

• Answer telephone and respond to caller inquiries in a pleasant manner.

• Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)

• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

• Generating reports, preparing proposals, collections details , coordinating with clients & suppliers.

• Manage and maintain sales executives and managers schedules, appointments and travel arrangements.

• Assist sales team by managing schedules, filing important documents and communicating relevant information.

• Arrange and co-ordinate meetings, events and any appointments.

• Record, transcribe and distribute minutes of meetings.

• Perform hotel site tours with potential clients.

• Monitor, screen, respond to and distribute incoming communications.

• Design, upload, extract and maintain customer databases.

• Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.

• Respond to complaints from customers and give after-sales support when requested.

• Ensure the adequacy of sales-related equipment or material are available at all times.

Requirements:

• Knowledge of Arabic and/or Russian Language is a must

• Experience in Reservation, Guest Relations and Front Office is an added advantage

• Excellent customer service skills.

• Ability to effectively communicate in English, in both written and oral forms.

• Be friendly, customer centric, smile and able to work in a team environment.