Skip to main content

Terms and conditions


Terms of use

This web site is owned and operated by Totaljobs Group Ltd (Totaljobs) and is made available to you on the following terms and conditions, which shall be interpreted according to the laws of England. By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.

Data protection

Our use of CVs and other personal information supplied by users of this site is governed by our Privacy Policy. We take your privacy very seriously and always endeavour to handle your information in accordance with this Policy, wherever it is processed.

Use of the site

The information and services available on the site are provided for the sole purpose of individuals looking for employment opportunities and career information, including recruiters having access to CVs, and for employers seeking to recruit staff. For the avoidance of doubt, it is not for the purpose of employers to monitor staff and their activities. You may use, print and download information from the site for these purposes only and for no other personal or commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the site.

Employment Agencies and Employment Business Regulations 2003

Jobseekers and recruiters need to be aware that this job board operates as a venue only and does not introduce or supply work-seekers to recruiters (or vice versa). This means that we do not:

  • obtain sufficient information for potential recruiters to select a suitable work-seeker for the position which the recruiter seeks to fill;
  • obtain confirmation of the identity of a work-seeker or that they have the experience, training, qualifications or authorisation to work in the position to be filled or that they wish to undertake the role to be filled;
  • take any steps to ensure the work-seeker and recruiter are each aware of any requirement imposed by law or otherwise which must be satisfied by either of them to permit the work-seeker to fulfil the position to be filled;
  • take any steps to ensure that it would not be detrimental to the interests of the work-seeker or the recruiter for the work-seeker to fulfil the position to be fulfilled;
  • give any indication to recruiters whether work-seekers are unsuitable (or suitable) for any position to be filled in any circumstances;
  • propose work-seekers to recruiters;
  • provide or confirm any references in relation to a work-seeker or;
  • make any arrangements for accommodation of work-seekers.

The Conduct of Employment Agencies and Employment Business Regulations 2003 (the “Employment Agencies Regulations”) seek to ensure that work-seekers are only proposed by employment agencies for roles for which they are properly qualified and that recruiters are only offered work-seekers who have the appropriate levels of experience, training, qualifications and authorisation for the position to be filled. Since we are only a venue and do not propose or introduce work-seekers to recruiters or vice versa, it is recommended that:

  1. If you are a work-seeker:you undertake the steps set out in the Employment Agencies Regulations to ensure your suitability for the role advertised. This could include checking the identity of the recruiter and the nature of its business, the commencement date and duration of the position, the position to be filled including type of work, location, hours and risks to health and safety, experience, training, qualifications and authorisation which the recruiter considers necessary or are required by law or otherwise to undertake the position, whether any expenses are payable by you as a work-seeker or whether there are any requirements imposed by law or otherwise for you to satisfy before taking up a position; or
  2. If you are a recruiter: to ensure a work-seekers suitability for the role. This could include checking the identity of the work-seeker and that the work-seeker has the experience, training, qualifications and authorisation required by law or otherwise for the position and whether there are any requirements imposed by law or otherwise for you, as the recruiter, to meet to enable a work-seeker to take up a position.

In addition, where professional qualifications are required or where work-seekers are to work with vulnerable persons or children, you should obtain copies of the relevant qualifications or authorisation, obtain at least two references from people who are not relatives of the work-seeker and undertake a criminal records bureau check of the work-seeker. For more details of how to undertake a criminal records bureau check, please click here. For the avoidance of doubt, our Services are provided for those aged 16 and over.

Any searching or screening tools provided by us for use in your assessment of the suitability or otherwise of any particular candidate or advertised vacancy are to assist you in taking these steps, but are not intended as a substitute.

Terms and conditions of business for recruiters


In these terms and conditions:

  1. ‘Customer’ means any person, company, organisation or firm which purchases Services from us;
  2. ‘Order Form’ means an order for Services on a form provided by us (in any format) and signed by a Customer;
  3. ‘Contract’ means the Order Form, any written Agreement and these terms and conditions;
  4. ‘Services’ means all recruitment products and services made available by us from time to time;
  5. ‘Contract Month’ means, in respect of any Order Form relating to the provision of Services for a specified period of months, the calendar month commencing on the start date specified in the Order Form and ending on the day before the same date in the next calendar month. For example, the calendar month commencing on 24 February and ending 23 March;
  6. ‘Contract Term’ means the full term specified in the Order Form
  7. ‘Ratecard’ means [a pricelist provided by us?]

Commencement of Services

We will not commence the provision of Services pursuant to any Order Form until the Order Form has been returned to us, in a form approved by us and confirmed by the Customer by way of signature, e-mail confirmation or provision of purchase order number.In the case of Customers who purchase Services on terms that require pre-payment, Services will not commence until payment is received and cleared.


Prices are as specified in the CatererGlobal Ratecards and are guaranteed for the period stated on the Order Form. Any discounts agreed are confidential and may not be disclosed by the Customer.

A job posted on will remain live for 28 days or such shorter time as we agree with the Customer. Any extension of this time will be charged to the Customer as a new posting. Any jobs posted in addition to the agreed number of jobs per month will be charged at a price per job agreed with the Customer at the time of the contract negotiation.

If no price has been negotiated, a flat fee of £250 per job will be charged for each job over the agreed number. A single job is identified by its unique ID number. If a Customer deletes a job and then either reposts it or posts another, this will be classed as two jobs.

Payments & Credit Terms

All prices are quoted exclusive of VAT. All invoices are payable in full within 30 days of the invoice date. In the case of Contracts greater than one month duration, the fees in respect of the notice period shall also become payable immediately. The invoice will be sent to the email address you provide as your accounts payable contact.

Credit is granted subject to obtaining suitable credit checks. Other than for Services purchased online or prepaid where payment has been confirmed and where credit is granted, an e-invoice will be issued. If credit is not permitted a prepayment account may be granted, the whole amount of the Contract payable in advance of Services being provided. You may request a review of this credit arrangement after six (6) months from Contract start date. CatererGlobal reserves the right to periodically review your credit terms.

In the event of late payment, Totaljobs may terminate Services and all outstanding invoices will become payable immediately. You, the Customer, will remain liable for the payment of Services as agreed in the Contract, notwithstanding such Services have been suspended or terminated under this Contract. In addition interest and fees will be payable on late payments in accordance with Late Payment of Commercial Debts (Interest) Act 1998.


You, the Customer may terminate the provision of Services in the following ways:

  1. in writing, for any Order Form by no less than:
    Contract Duration Notice period
    Up to 2 months 30 days
    3 to 5 months 90 days
    6 months plus 180 days
  2. if the Order Form or Contract expires, at the end of the contract Month;
  3. if we CatererGlobal are in material breach of these terms and conditions and within ten days of written notice by you, specifying the breach and requiring that it be remedied, we have not remedied such breach; or
  4. we become insolvent, cease to trade or go into liquidation.
  5. Termination by the Customer before the end of the Contract Term may, at our discretion, result in loss of discounts agreed for the entire Contract Term.

We may terminate the provision of Services if:

  1. the Customer is in material breach of these terms and conditions and within ten (10) days of notice specifying the breach and requiring that it be remedied, has not remedied such breach; or
  2. the Customer becomes insolvent, ceases to trade or goes into liquidation.

Intellectual Property Rights

These terms and conditions do not transfer any (intellectual) property right, license or right of use from us to the Customer. All of our rights (including but not limited to copyright, trademark rights, database rights, logos, titles as well as any other commercial rights) remain our (intellectual) property without restriction.

All material and content published by us is subject to our intellectual property rights (copyright, trademark rights and database rights), except for the individual elements of such material and content designed by the Customer or a third party that are already subject to a Customer’s or third party’s intellectual property rights and that have not been modified or revised by us. Customer also acknowledges that he has no rights, in or to, such intellectual property other than the right to use in fulfilment of the contractual obligations. Use of this site does not give you any proprietary rights in any materials available on the site that belongs to StepStone or its third party suppliers.

License to use Customer’s name, trademarks and logos

The Customer agrees that Totaljobsmay use the Customer’s name, trademarks and logos (“IP Rights”) for the purposes of providing the Services.

Additionally the Customer agrees that Totaljobs may mention Customer as a reference customer in it’s marketing materials (included but not limited to websites and brochures), that Totaljobs may use the Customer’s IP Rights in this context and may present examples of the Services provided to and the materials published on behalf of Customer.

Limitation of liability

Our total liability to the Customer in respect of any Services, except for death or personal injury caused by our negligence, is limited to the total amount paid to us during the Contract Term for such Services or £10,000, whichever is the greater.

CatererGlobal shall not be liable for any loss or damage suffered as the result of the use or inability to use this website. CatererGlobal excludes all warranties, express or implied relating to this website. This includes, but is not limited to, any implied warranty that the information it contains is accurate or up-to-date or is suitable for any particular purpose.

Where this website contains links to external sites, CatererGlobal disclaims all responsibility and liability (including negligence) in relation to the content of such sites.

Furthermore, assistance given by means of any Help Desk facility shall be solely at your risk.

Job advertising

Job adverts go live after payment confirmation on CatererGlobal during the following times based on 24 hour clock UK time;

  1. Weekdays
    Job advertised between Job live in/by
    00:00 – 07:59 11:00 same day
    08:00 – 17:00 Within 3 hours
    17:01 – 23:59 11:00 following working day

For first time Customers who pay online, we need to carry out some security checks before jobs go live. If it is not possible to verify this from the information provided, we will contact the Customer to request further information. This may delay the time it takes for jobs to go live.

You will be notified by email when your job adverts have gone live on CatererGlobal.

Access to CV database

Access to the CV database will be granted after payment confirmation during the following times based on a 24 hour clock UK time;

  1. Weekdays
    Access bought Access granted in/by
    00:00 – 07:59 11:00 same day
    08:00 – 17:00 Within 1 hour
    17:01 – 23:59 11:00 following working day
  2. Weekends & Bank Holidays
    Access bought Access granted in/by
    00:00 – 23:59 By 10:00 next working day

You will be notified by email when your username has been granted access to the CatererGlobal CV database.

Site rules

We have rules regarding the content and format of jobs posted on CatererGlobal. Their purpose is to ensure that users who search the site or the CatererGlobal database get results which are presented as clearly and informatively as possible. You agree that we may, at our discretion and without liability to you, remove from CatererGlobal, any advertisement which is posted in breach of these rules. The rules may change from time to time and you are advised to refer to them regularly.

The Rules are:

  1. No duplicating of jobs at the expense of other clients’ jobs;
  2. No gratuitous use of keywords in job descriptions or job titles. Gratuitous means deliberately inserting words, strings of words, or repeating job titles, with the intention of influencing position in the results listing, or increasing the number of page views;
  3. Job advertisements placed on CatererGlobal must be for genuine vacancies only, and not for other products or services, either relating to or unrelated to recruitment including, but not limited to, affiliate schemes, pyramid selling schemes or any other so called ‘business opportunity’; and
  4. URLs or email links (live or text only) are not permitted in the body copy of the job description page. Email links are permitted from the ‘send an email’ link and url linking is permitted from the ‘apply online’ link.

Illegal Advertisements

Advertisements which appear to discriminate on grounds of sex, gender, marital status, race or disability are illegal and may result in proceedings being taken against both the advertiser and the publisher. Advertisements are accepted by CatererGlobal on the basis that the advertiser confirms that any requirement or qualification which may appear to discriminate illegally is in compliance with any exemption available under the relevant legislation. Notwithstanding this confirmation, if we believe that an advertisement may be discriminatory we may at our discretion either amend the advertisement or remove it from CatererGlobal without liability to you to make any refund of amounts paid or due to be paid in respect of the posting or otherwise and will inform you accordingly.

Responses to advertisements

You agree to deal fairly and professionally with individuals who may respond to an advertisement you have posted and not do anything which may bring CatererGlobal into disrepute. You will indemnify us from, and against any claim, brought by an individual against CatererGlobal arising from your breach of this obligation or any other of these terms and conditions.

We do not guarantee any response to your advertisement or that responses will be from individuals suitable for the job advertised. It is your responsibility to carry out such checks and procedures as are necessary to ensure that candidates are suitable for the job advertised and have the required qualifications and personal characteristics.

Site Availability

We use our best efforts to ensure that CatererGlobal is available to users of the world wide web 24 hours a day, 7 days a week. However, at times the site may be partially or completely unavailable due to technical faults or reasons beyond our control including, but not limited to, failures by third party service providers or a risk of virus attack. We will deal with these situations as quickly as reasonably possible, but you agree that we shall have no financial liability to you in the event of such unavailability.

CatererGlobal may at any time make any alterations to or withdraw this website or any part of it at anytime.


It is your responsibility to ensure that you have the appropriate equipment and are connected to the appropriate services to enable you to post jobs to CatererGlobal.

Content and links

If your advertisement links to another site via our external apply online option, you are responsible for maintaining the links and for the content of your advertisement and the linked site. We may remove from CatererGlobal any advertisement which contains content or links to a site which, in our opinion, is defamatory, illegal or objectionable or will bring CatererGlobal into disrepute. You will indemnify us from and against any claims or liability arising from content or links contained in your advertisements.

Third party sites

Vacancies you post on CatererGlobal may also appear on third party recruitment web sites pursuant to agreements from time to time between CatererGlobal and the proprietors of such web sites.

Browser policy

CatererGlobal supports the current and most recent previous versions of all popular browsers, and follows the HTML 4.01 (loose) and CSS 2.1 W3C standards. If your browser is not supported, you may still be able to access our site, but you may encounter some display problems.

CatererGlobal also requires recruiters to enable session cookies for functionality of the website (enabling permanent cookies is recommended), and JavaScript, in their browser.

Use of candidate database

Rights in the database

Database rights and all other applicable copyright and intellectual property rights in the candidate database belong to Totaljobs. You acknowledge that you do not acquire any rights in the database or its content and that your retention and use of the database and its content is governed by these terms and conditions.

Use of the database

The material you are entitled to receive from the candidate database is determined by the product you have purchased from us. On receipt of this material you may:

  1. Use, search or download it to your database using the Candidate Search back office interface and its associated functions for the purpose of finding suitable candidates for specific job vacancies that you or (if you are an employment agency or employment business) your client wish to fill.
  2. Use the information about the individuals contained in the database for the purpose of contacting them (either directly or through CatererGlobal depending on the product you have purchased) in relation to a specific job vacancy.
  3. Use the information only in connection with your own recruitment-related activities.
  4. You must at all times comply with the Equality Act 2010 and all subsequent legislation and regulations which includes not discriminating against age, disabilities, gender, race. Selecting candidates for roles on the grounds of gender and marital status is potentially discriminatory under UK law and as such could give rise to liability for claims from a jobseeker and/or an Employment Services Provider (as defined in the Equality Act 2010). You are strongly advised to obtain independent legal advice in respect of your use of the gender and marital status filters as a tool in determining selection of jobseekers for employment or engagement and in particular the risk of such discrimination claims.

You may NOT:

  1. Supply, sell or license material from the candidate database, or a copy of it, to any other person, including another member of your group of companies.
  2. Download the database through any automated (e.g. “scraping”) process.
  3. Contact the individuals on the database or make or allow any use of the information about those individuals, other than for the purpose of finding suitable candidates for specific job vacancies. You must, at all times, comply with the Data Protection Act 1998 and all subsequent legislation and regulations.
  4. Access our candidate database from a system that is not fully patched or does not have industry standard AntiVirus software installed that is regularly updated.

Deletion of database material

You agree to return all the personal data and copies thereof transferred and shall destroy and delete all such materials and personal information from the candidate database upon its replacement with up-to-date material or the satisfactory conclusion of your search for a suitable candidate, whichever occurs first.

Dealings with candidates

You agree to deal fairly and professionally with individuals you may contact using information from the candidate database and not do anything which may bring CatererGlobal into disrepute. You will indemnify CatererGlobal from and against any claim brought by an individual against CatererGlobal arising from your breach of this obligation or any other of these terms and conditions.


Passwords are for the sole use of the person to whom they are issued. Passwords must be kept confidential and secure. We may deny access to a password if we reasonably believe that it is being used by an unauthorised person or that the user is breaching these terms and conditions.

Customer supplied content

  1. These terms and conditions apply to all advertising campaigns (‘Campaigns’) and other material accepted by Totaljobs for display on any of our web sites. By placing any such material you accept these terms and conditions as principal, even if you are acting as agent or buyer for the third party advertiser.
  2. We must receive the complete creative content for a Campaign in acceptable format at least two working days before 9 am on the go-live date specified in your order. Otherwise, we may not be able to achieve the specified go-live date but you must pay the full amount set out in the order irrespective of whether any delivery target for impressions have been met.
  3. To cancel or alter an order for a Campaign you must inform us, by fax or email at the number or address on the order, at least two working days before 9 am on the go-live date specified in your order. Otherwise you must pay the full amount set out in the order, irrespective of whether any delivery targets for impressions have been met.
  4. You are responsible for the content of material supplied by you and for ensuring that you have the right to supply it to us and that it complies with all relevant legislation and codes of practice. If we receive complaints about any material or its content we may, at our discretion, remove the material from display without reference or liability to you. You will indemnify us against any claim that the material infringes the intellectual property rights or other rights of others or is defamatory or otherwise offensive.
  5. If you are an “employment agency” or an “employment business” (as defined by the Employment Agencies Act 1973) it is your responsibility to ensure the advertisements you place on CatererGlobal comply with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
  6. You are also responsible for fulfilling and dealing with any orders or enquiries relating to the goods or services to which a Campaign relates and you will indemnify and hold us harmless accordingly.
  7. Where a Campaign is sold on a cpm (click per mille) basis, we will provide you with a password to enable you to monitor the number of impressions served in lieu of any other right of audit. You will not use the password, or the system to which it gives you access, for any other purpose.
  8. Your sole remedy if we, or our third party subcontractors who may host and serve Campaigns from time to time, make an error in displaying any Campaign is the cost of re-running the relevant Campaign. Neither we, nor our subcontractors, shall be liable in any circumstances for any loss of profit or business. We shall, additionally, have no liability for failure to display the Campaign caused by circumstances outside our control.