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Housing Manager - Complex

United Arab Emirates - Dubai

Full job details

Marriott International - Middle East and Africa
United Arab Emirates - Dubai
Job Type
Housekeeping, Executive Housekeeper
Job Level

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.


  • Directs and ensures the efficient administration and management of the Human Resources function, including recruiting, training, wage/benefits administration, compliance with statutory requirements and execution of employee related activities with a heavy focus on staff accommodation and transportation alike, in order to provide each department with the personnel support necessary to achieve their customer service and business activities.
  • Accountable for a proactive Human Resources environment with profitability objectives.
  • To be solely responsible for following up on accommodation, maintenance, cleaning, energy, transportation and rental contracts and payment with finance as well as their expiry and to solve any related issue under the supervision of Director of Human Resources
  • To advise the Director of Human Resources for any breach, expiry, renewal or cancellation of any contract related to staff accommodation and facilities.
  • To ensure periodic inspections of all staff houses including inside and outside areas to ensure proper cleaning and maintenance, i.e. flats, recreation rooms, sports facilities, laundry rooms, TV rooms and to implement Human Resources policies and procedures
  • To coordinate with the maintenance team, contractors and the Engineering Department on repairs and maintenance follow up
  • To ensure the maintenance of a record of all roster work performed by the outsourced contractors of the cleaning company, maintenance and transportation
  • To be solely responsible of planning and implementing the staff rooms, apartments, and temporary accommodation allocation in or outside the staff accommodation according to the employees' benefits and to the best interest of the company
  • To ensure the check and coordination of the pest control in the staff houses.
  • To ensure the inspection of all linen to ensure that they are being used properly and are in good condition and keep an inventory for linen replacement when applicable.
  • To ensure that extra furniture, linen and any other equipment are properly stored and inventoried.
  • To ensure the record of water and electricity consumption in the staff house at the end of each month.
  • To maintains all employee notice boards at the staff accommodation and to ensure that all necessary information is dispatched to employees by all convenient means of communication
  • To be responsible for the safekeeping of the staff house keys.
  • To keep correct and up-to-date furniture, equipment, utensil, and linen inventories in the staff houses.
  • To assist with the exit formalities of employees leaving the services of the hotel and ensure leavers clearance is completed.
  • To ensure the up-keep of efficient records and filing for all contracts, invoices, support documents, inventories and any other necessary documents related to the management of accommodation and transportation of employees.
  • To ensure that check-in is done for each new employee and check-out is done for any employee changing his accommodation or leaving it.
  • To inform Human Resources team for the arrivals and no show-up for new employees.
  • To report all employees' comments and complaints in a timely manner and assist them if feasible at his/her level or give them the right feedback.
  • To deal with all comments or complaints from government institution in case of emergencies and report to management in a timely manner.
  • To implement Policies & Procedures in relation to cleaning, inspections, deductions and penalties, check-in and check-out, welcome pack, etc.
  • Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager as part of the Human Resources Function.
  • Allocation of all staff to housing based on Grading, Gender and Nationality as best.
  • Handling of all room move requests as per policy.
  • Manages daily tasks, controlling the activities of Staff Quarter Attendants as per the Accommodation standards which includes but is not limited to supervision of cleaning of common bathrooms, toilets, shower rooms, mopping and vacuuming of corridors, dusting of furniture, tables, sofas, windows, clearing of ashtrays and waste bins, cleaning of vanity counter, sink, recreation areas, gyms, kitchen and other areas of the accommodation.
  • Assists during activities particularly those which are held at the Accommodation.
  • Strip dirty linens/towels and removed used amenities on a check-out room.
  • Check supplies and stocks on a regular basis.
  • Listen and respond to inquiries made by team members using a clear speaking voice to meet their needs. Assists incoming employees, managers or candidates and provides accurate information. Greets internal and external customers in a friendly and professional manner and handles requests in an efficient manner.
  • Uses the property's equipment in a safe manner and efficient manner.
  • Assist in checking and maintaining the team members facilities - cafeteria, notice boards, lockers, waiting room etc.
  • To control cleanliness of the recreation areas, tea rooms, gym and ladies and gents toilets daily
  • To report any maintenance requirements to the accommodation manager
  • To ensure that working areas are free from blockages, rubbish etc.
  • Carry out the fire, safety and evacuation procedures as required by the Hotel Fire Policy
  • Comply with the hotel standards in relation to hygiene and personal presentation
  • Comply with the hotel's health, safety and hygiene policy
  • Carry out any other reasonable duties as requested by the accommodation manager
  • Carry out the fire, safety and evacuation procedures as required by the Hotel Fire Policy

  • Bachelor degree required.

  • At least 5 years of experience in an International Luxury Brand Hotel in the same / similar field.

    Key Competencies
  • Courteous & efficient telephone manner
  • Excellent organizational/administrative skills
  • Adaptability/ Flexibility
  • Influencing / coaching / counselling others
  • Cross Cultural Sensitivity

    Build Personal Effectiveness
  • Personality: Warm, welcoming, smiling and pleasant.
  • Act with integrity.
  • Excellence in communication skills: verbally and listening.
  • Exhibit self-confidence
  • Make sound decisions
  • Talented chef
  • Take initiative

    Create Team Focus
  • Build relationships
  • Facilitate open communication
  • Foster teamwork
  • Able to delegate
  • Promote team diversity
  • Customer service orientation

    Create High Performance Culture
  • Able to multi-task and to set clear priorities
  • Effective organisational development
  • Take ownership
  • Results oriented

    Lead Change and Innovate
  • Build support for change
  • Drive continuous improvement
  • Share best practices

    Other skills (Language, Computers)
  • Must be able to speak, read, write and understand English and preferably another language
  • Good computer skills

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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