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Assistant Housekeeping Manager

United Arab Emirates - Dubai
Competitive

Full job details

Recruiter
Aloft Me'aisam Dubai
Posted
14/09/2017
Ref
17001XNZ
Location
United Arab Emirates - Dubai
Job Type
Housekeeping, Executive Housekeeper
Sector
Hotel
Job Level
Management
 

Job Description

 

Description


At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

We are thrilled to welcome you to the Aloft and Element Me’aisam, situated in the heart of Dubai Production Zone. Located in proximity to Dubai Sports City and the acclaimed Jumeirah Golf Estate, both hotels will provide two incredibly unique hotel experiences.

The Aloft and Element Me’aisam, Dubai will offer travelers two distinct lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will offer a tech-forward, vibrant experience and a modern style that is different by design, while the first Element in the Middle East region will appeal to those wishing to be a bit more zen, balancing between life and work with a focus on wellness on the road.

We are looking for a talented leader to join us as Assistant Housekeeping Manager. Reporting directly to the Operations Manager, you will oversee the entire Housekeeping operation across Aloft and Element including Laundry.

You will be setting up the department from scratch and building your team to create amazing guest experiences.

You will be required to have extensive knowledge of Housekeeping operations including work towards brand standards and have the ability to lead and motivate your team. Finance knowledge of P&L and cost management is also important. Pre opening experience would be an advantage.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.



Qualifications


JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.
    OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    CORE WORK ACTIVITIES

    Managing Housekeeping Operations and Budgets
  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

    Ensuring Exceptional Customer Service
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.