SPA Therapist - Female
Dubai, Northern UAE
Full job details
Sofitel The Palm Resort & Spa
Dubai, Northern UAE
Leisure, Spa Therapist
•To attend all staff meetings.
•Attend all safety meetings.
•Maintain a daily training log.
•Maintain and develop client base.
•Maintain guest history files on all existing and new guests,
•Review all upcoming appointments and treatments.
•Ensure that all treatment preparation is carried out and guests are collected on time.
•Provide guests with thorough and knowledgeable range of spa treatments using professional draping techniques.
•Escort all guests to changing rooms, retail/relaxation area or next appointment.
•Greet all arriving and departing guests in treatment areas by name.
•Receive and respond to all guests concerns, comments or complaints with discretion and urgency.
•Advise all incoming guests of treatment procedures, special instructions and billing information.
•Communicate guest request preferences to relevant departments and co-workers.
•Provide respect, sensitivity and concern for guests needs with a professional and pleasant manner.
•Maintain positive guest relations at all times, including in-house, external, residents and telephone enquiries.
•Accommodate VIP guest preferences.
•Practice professionalism in every situation with management, guests and employees, treating each person with respect and integrity.
•Maintain the confidentiality policy for all guests and employees.
•Maintain guest history files.
•Continuously attend training sessions in the spa.
•Attend regularly scheduled product knowledge training classes.
•Attend training sessions as highlighted by the Annual Training Plan.
•Ensure that you have the necessary skills to perform assigned operational duties.
•Provide staff mentoring when required.
IBIS AND ITS PEOPLE
The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.
Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.
Level of Education
Areas of study
1 to 2 years
English (Primary tongue)