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Spa Therapist

Rosewood Abu Dhabi - Abu Dhabi, AZ AE (Primary)
Competitive

Full job details

Recruiter
Rosewood Abu Dhabi
Posted
02/09/2017
Ref
10153
Location
Rosewood Abu Dhabi - Abu Dhabi, AZ AE (Primary)
Job Type
Leisure, Spa Therapist
Sector
Hotel
Job Level
Non-Management
 

Job Description

 


OVERVIEW/BASIC FUNCTION:
Provide all facial, salon, massage and body services offered by the Spa at Rosewood Abu Dhabi. Cultivating and maintaining a professional attitude at all times.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all Rosewood Abu Dhabi departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
  • Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
  • Be familiar with all hotel/spa packages, promotions, prices and rates.
  • Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
  • Perform opening procedures.
  • Maintain inventory products.
  • Schedule guest appointments.
  • Verify medical releases from guests with applicable medical conditions.
  • Conduct appointments according to guest's comfort and desire. Follow service protocol.
  • Follow draping procedures.
  • Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
  • Sanitize implements.
  • Sell/promote merchandise.
  • Complete required post- treatment documents.
  • Follow dirty linen procedures and room set up.
  • Handle emergency procedures and report any accidents to your manager and security.
  • Close station.
  • Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
  • Fill out necessary commission report at the end of each day.
  • Follow established standard guideline for massage/treatment procedures.
  • All other duties as required.

  • QUALIFICATIONS:

  • Experience: Minimum 2 years' esthetics/ massage experience in a luxury spa environment preferably within a luxury hotel.
  • Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize, organize and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of SpaSoft is an asset.

  • • Language: Required to speak, read and write English. Additional language is an asset

  • Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.