Assistant Laundry Manager

Location
Doha (QA)
Salary
Competitive Package
Posted
23 Aug 2017
Closes
20 Sep 2017
Ref
MGD-HK-ALM.2017
Sector
Hotel
Job Level
Non-Management

1. OBJECTIVE OF THE POSITION: 

Responsible for the overall operation of the Laundry Department. To achieve a high standard of Guest Laundry, maintain an efficient and satisfactory expensed operation. To support and provide fine quality laundry service by assisting all. 

2. MAIN RESPONSIBILITIES: 

  • Responsible for the Laundry Departments daily operation.
  • Responsible for departments budget & control the expenditure.
  • Have a complete knowledge of all areas of the laundry operation: washing, spotting, starching, dry-cleaning and pressing.
  • Manage the Laundry training, assign work, and monitor the quality of the laundry and quantities.
  • Maintains the highest standards when handling guest Laundry/Dry cleaning to ensure customer satisfaction.
  • Establishes and maintains department organization, manning and productivity, ensuring a smooth operation on the business forecast.
  • Hires the best individuals depends on the department requirements
  • Implement and manages training programs for the different areas.
  • Ensure that the staffs are trained for the correct use of all equipment’s & machines.
  • Creates a positive and highly motivated working environment that promotes and develops teamwork.
  • Analyze monthly reports and reviews opportunities for improvement.
  • Prepares yearly capex proposal and expense budget.
  • Prepares operation equipment par level. Conducts inventory and studies opportunities to reduce losses and damages.
  • Ensure consistent and accurate inventories to be taken in accordingly.
  • Prepares reviews and submits all reports in a timely manner.
  • Organize movement of dirty and clean laundry and of guest valet service.
  • Ensure all damaged linen and uniforms are sent to the uniform room for repairs or discarding.
  • Control and record chemical consumption and recorder as required. Responsible for careful handling of chemicals to avoid accidents.
  • Assist in maintaining records of stock and equipment.
  • Ensure an accurate valet delivery.
  • Ensure daily production records for linen and uniforms are maintained.
  • Develop performance standards for operations in the department.
  • Prepare the staff rosters. Ensure all reporting and servicing deadlines are met on a timely basis.
  • Ensure a high level of cleaning is maintained in work area.
  • Keep the equipment maintenance schedules.
  • Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
  • Ensure all the staff work according to the policies and procedures.
  • Continue to study new fabric knowledge on the world and grasp recent developments in science and technology.
  • Carry out other tasks as directed by Executive Housekeeper.
  • Ensure prompt and correct guest charges.
  • Ensure all accurate information regarding Guest History and preferences are recorded and forwarded to Executive Housekeeper.
  • Adhere to the hotel’s emergency policies and procedures.
  • Be aware of safety hazards for all associates and report to proper department for immediate resolutions
  • Train all associates on all Emergency and Fire procedures to ensure safe and proper evacuation if the situation arises.
  • Handle and store stock according to stock control procedure 
  • Prevent and resolve grievances. Discipline staff, when necessary.
  • Determine and plan for future staffing needs. Implement staff performance appraisals.        
  • Maintain up-to-date staff records.
  • Implement appropriate management practices that provide staff motivation and communication.