HK SUPERVISOR

Location
RAS AL KHAIMAH,45 MINUTES FROM DUBAI
Posted
05 Jun 2017
Closes
03 Jul 2017
Ref
HOUSE KEEPING SUPERVISOR
Sector
Hotel
Job Level
Non-Management

• Ensuring grooming policy is followed. • Taking part in assigning sections and daily special cleaning projects. Ensuring Monthly cleaning Projects are followed. • Carries out the following routine assignments: o Inspects guest rooms, hallways and pantry areas. o Inspects guest rooms’ daily including check out, vacant and ‘in house’ rooms. Gives special attention to ‘in house’ rooms and ensure supplies are replenished and rooms are properly serviced. o Reports all clean check out rooms to Order Taker. o Special attention to VIP in house guest rooms and VIP guest arrival. o Daily fills up Guest Room Inspection Report and submit to Executive Housekeeper. • Ensuring all special requests from the guests are followed in timely manner and report to Order Taker. • Supervise proper care and use of cleaning equipment, and Room Attendant’s trolleys. • Keeps all linen lockers and service pantry neat, cleaned and stocked .Inspect pantries and lockers every shift. • Ensures equipment is being cleaned and well maintained. • Checks supplies for designated floors. • Ensure that all cleaned and inspected check out rooms are updated in the system. Coordinates with Order Taker regarding status of rooms. • Reports to Executive Housekeeper any loss or damage of furniture, fixtures or equipment. • Ensures adequate storage of supplies and safeguard against wastage, shortage or loss. • Conducts linen inventory as required. • Conducts Trainings (SOP’s, MSDS, Chemical trainings, PPE, Fire prevention, Safety trainings etc.) • Reports and turns over any item left by the guest to the lost and found section. Keeps record of lost items and keeps the items in a secure place. • Offers all possible assistance to guests, takes corrective action on complains regarding guest rooms or service. • Assumes other duties assigned by Executive Housekeeper or delegate. • Evaluate HK attendants, and prepare appraisal records. • Taking discrepancy report and handling to Order Taker. • Evaluates general condition of guest rooms, recommends appropriate action such as repainting, repair, furnishing and other room defects. Reports maintenance deficiencies and follow up for repair/rectification.