Assistant Director of Sales (Spa & Leisure) - Crowne Plaza & Holiday Inn Al Thuraya - Kuwait
Full job details
and set revenue sales and marketing strategies for the hotel to ensure plans
are implemented, results are monitored and sales goals are achieved.
and directs aspects of the hotel’s sales operations, including direct sales,
sales solicitation, sales administration, and reservation management. In the absence of the DOS, assumes all his
Thus high level of knowledge of the immediate supervisor
position is most important.
At Crowne Plaza we look for people who are dynamic,
confident and ambitious; people who excel in their role and help our guests
Duties and responsibilities
- Achieve budgeted revenues and
personal/team sales goals and maximise profitability. Participate in the
preparation of the annual departmental operating budget, the hotel marketing
plan and business plan, and financial plans.
- Assists in the production of
the annual Revenue Plan in conjunction with Executive Committee members, Sales
and Marketing budgets and forecasts.
- Assist in the production,
implementation and monitoring of action plans to ensure Revenue Plan objectives
are achieved through the areas of the Sales force.
monthly reports and sales forecasts to analyse current/potential market and
sales trends, coordinate activities to increase revenue and market share and
monitor performance to ensure actual sales meet or exceed established revenue
- Manage day-to-day sales
activities, plan and assign work, and establish performance and development
goals for team members. Provide mentoring, coaching and regular feedback to
help manage conflict, improve team member performance, and recognise good performance.
- Educate and train sales team
that is responsible for developing new accounts, maintaining existing accounts,
and implementing sales strategies. Ensure staffs are properly trained and has
the tools and equipment to carry out job duties.
- Work with other department managers to ensure
proper staffing levels based on guest volume.
- Provide guests with information
(example: loyalty programmes, area attractions, restaurants, facility
information) to enhance guest experience.
- Develop and maintain
relationships with key clients and outside contacts in order to produce group
and/or convention business, to include room sales, food & beverage sales,
and catering/banquet services.
- Schedule conventions and/or business group
activities at the hotel and coordinate with other hotel-level departments to
facilitate services agreed upon by the sales office and prospective clients.
- Identify operational problems
that reduce the effectiveness of marketing activities and overall hotel sales
performance and work with appropriate department on solutions.
- Develop awareness and
reputation of the hotel and the brand in the local community.
- Perform other duties as assigned. May also serve as
manager on duty.
Qualifications and requirements
degree / higher education qualification / equivalent in marketing or related
field, and two to four years of experience in a hospitality or hotel sales and
marketing setting with direct supervisory experience over a sales team, or an
equivalent combination of education and work experience. English (oral and written) communication skills is a Must. Arabic language is an advantage.