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Luxury Cruise Line - Executive Housekeeper - Worldwide

Worldwide

Full job details

Recruiter
Viking Ocean Cruises
Posted
15/02/2017
Ref
2326
Location
Worldwide
Job Type
Housekeeping, Executive Housekeeper
Sector
Cruise Ships
Job Level
Non-Management
 

PURPOSE OF POSITION

Provide direction; support; guidance and coordinate the Housekeeping and Laundry operations consisting of approximately 85-100 Officers and Crew. Financial performance of the department

 

YOUR RESPONSIBILITIES

  • Responsible for leading and supporting a multi cultural team of Housekeeping Managers and crew and laundry Team, ensuring the highest level of crew satisfaction and productivity.
  • Will provide the highest levels of comfort and hospitality to guests and ensure impeccable standards of cleanliness and hygiene in all areas, as per VOC standards.
  • Achieve maximum guest satisfaction and organizational profitability as set by VOC standards.
  • Manage and ensure the financial performance of Housekeeping department are on target.
  • Ensure a safe and fair work environment.
  • Oversee inventory control and approve purchase order and requisitions.
  • Ensure full adherence to USPH standards.
  • Monitor reports such as Voyage\cruise report to identify opportunity to improve guest service and satisfaction.
  • Facilitate department meetings.
  • Perform regular inspection of all Housekeeping areas to ensure compliance with VOC standards.
  • Perform regular inspections of the main laundry facility. 
  • Monitor the routine maintenance of staterooms, public areas, crew areas and laundry facilities.
  • Participate in various Department Head meeting.
  • Participate in shipboard inspection as required.
  • Partnership with other departments.
  • Meet daily with Team Leaders to provide feedback and operational updates.
  • Follow through direct report day to day work.
  • Identifies issues\concerns and find solution for improvement.
  • Ensure all Human Resources related issues are handle properly and fairly as per VOC standards.
  • Demonstrate professionalism and be a good role model for subordinates.
  • Handle guest and Crew challenges in an efficient and professional manner.
  • Maintain a clean and safe workplace with emphasis on employee health and fire\chemical safety.
  • Operate in line with all USPH, Environmental, Safety and Security Policy.

 

Will provide leadership for all direct reports; Responsibilities include, but are not limited to:

  • Managing personnel files
  • Conducting performance reviews, including discipline as needed                      
  • Ensuring MLC compliance
  • Onboard training
  • Succession planning
  • Crew recognition and communication

 

REQUIRED QUALIFICATION

  • Minimum three-five years experience as Executive Housekeeper with 5 stars plus ships operation of 300 + cabin.
  • Business Administration or Hotel Management degree preferred.
  • Dry-dock\New build experience preferred.
  • Strong knowledge of USPH.
  • Knowledge of laundry operation.
  • Proven experience leading a large multicultural team.
  • Demonstrate strong knowledge of Human Resources process and procedures.
  • Demonstrated strong English communication skills, both verbal and written.
  • Demonstrated ability to handle multiple tasks and work well under pressure.
  • Demonstrated positive attitude, self-motivation and follow through.
  • Strong partnering, networking and relationship skills.
  • Ability to understand needs of front-line leaders.
  • Demonstrated proficiency with PC based databases, spread sheets, and word processing systems.
  • Team builder with excellent motivational skills and coaching ability
  • Demonstrated ability to work in a highly organized and efficient manner
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