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Luxury Cruise Line - Assistant Shore Excursions Manager - Worldwide

Worldwide

Full job details

Recruiter
Viking Ocean Cruises
Posted
15/02/2017
Ref
1624
Location
Worldwide
Job Type
Hotel Management
Sector
Cruise Ships
Job Level
Management
 

PURPOSE OF POSITION

You ensure fullest guest satisfaction, assist with coordination of all shore-excursion activities, drive shorex revenue generation and compliance with the product book and all included programs and services. Assists the Shorex Manager in all matters.

YOUR RESPONSIBILITIES

  • To play an active part in the Emergency Response Organization and to look for continual improvement in all matters relating to safety of the guest, crew and vessel
  • Coordination of on shorex revenue activities to ensure maximum income
  • Managing the sales and reconciliation of shorex bookings
  • Managing the administration and clearing of shorex wait-lists
  • Facilitating and assisting guests with onboard shorex bookings
  • Handling of private guest excursions
  • Shorex complaint management
  • Coordination of all excursions including audio equipment
  • Liaising with local suppliers (reconfirmation of reservations, buses, guides…)
  • Coordinating and ensuring smooth disembarkation procedures
  • Oversees Shorex Staff in coordination with Shorex Manager
  • Dispatching shore excursions / overseeing tender procedure
  • Socializing with guests when time permitting
  • Proactive approach for problem solving
  • During the course of the contract Shorex Manager can request to perform Port Talks or Bridge Tours in training in order to be considered for promotion
  • Maintains updated and accurate filing system for reference
  • Performs all other duties as requested by supervisor or as listed in SOP
  • In charge of the Guest Services Desk and their activities
  • Delegates duties to the team when needed
  • Allocation and procedures for tour escorts
  • Private arrangements  

Supervisor:  Shorex Manager

Gives instructions to: Shorex Assistants

Receives instructions from:   Shorex Manager

Contract lengths:  6 months

YOUR PROFILE

  • Min. 2 years professional experience in a sea-going position
  • Firsthand knowledge of our ports of call / previous experience on an ocean ship
  • Excellent English skills, other languages are an asset
  • Service oriented and guest focused
  • Must work independently, good computer knowledge
  • Excellent management, organizational and communication skills
  • Positive personality, friendly and neat appearance
  • Stress resistance, flexibility, team player
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