Director of Groups & Events
Full job details
The exclusive profession awaits you to be an ambassador at the St Regis, and be apart of a multi cultural environment , pursue your passion and take the journey of your career within the signature address at St Regis Saadiyat
St Regis Saadiyat Island Resort Abu Dhabi
Sales and Marketing
To ensure knowledge and understanding of Opera and standards.
To develop a good knowledge of Opera Sales & Catering & PMS systems in order to be competent in checking bedroom availability
To ensure writing and implementing FOE’s within the Banquet Sales Department
To ensure that all group enquiries are entered into and reviewed on Group Optimiser in order to review suitability of business
Ensure the standard template of responses is used and that enquiry handling follows the EAME Divisional Group/Event Enquiry handling guidelines.
The ability to analyse market intelligence reports such as HIS
Ensure correct application of enquiry form procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)
Identify operational limitations and sell only what we advertise and can effectively manage operationally
Traces to be set for every enquiry after a maximum of 24 hours & ensure trace report is completed on a daily basis.
Compile Contracts for all Group and Events associated business for authorised Hotel signatory
Ensure that a copy of the proposal, contract and TLGO analysis are attached to the Business Block for future reference.
Work closely with the SSO Group leaders and teams to action enquiries and convert business
Actively use TEAMHOT as a means of referral, achieving agreed targets & work to exceed pre-set targets
Actively use SPP as appropriate & acquire full knowledgeable understanding of the program
Actively sell the benefits of Stargroups to all clients in order to meet specific on line revenues
To ensure that ISAC is being managed in a timely manner within the response time and all leads are updated accordingly
To ensure the implementation of all Six Sigma projects related to his/her department
To provide all requested credit information to credit manager including timely communication to client of credit policy, receipt of signed contract and deposit
Attend daily events briefing providing accurate updates on details of bookings and enquiries
To attend weekly sales meeting
To attend weekly revenue strategy meeting chaired by the Director of Revenue Management
To ensure tentative business block information is updated on a monthly basis & provide accurate updates to the DOS to present at the revenue strategy meeting
Ensure regular updates in Opera on specific bookings within the 30/60/90 timeframe are provided in order to assist Director of Revenue Management & DOS&M in accurate forecasting
Take responsibility & be empowered to make decisions in quoting for business, adhering to the pre-set strategic guidelines using tools available such as TLGO.
Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department
Take part in special projects as directed by the DOS
Bachelor degree required; additional education in sales and marketing fields preferred.
At least 2 years of experience of Groups & Events Manager.
5* experience ideally in the Middle East
Language preferred: ARABIC
High level of IT understanding.
Ability to use Microsoft package efficiently
Basic Salary: 11k - 13k DHS
Transportation: 1,600 DHS
1 Bedroom apt