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Dubai, Northern UAE

Full job details

Sofitel The Palm Resort & Spa
Dubai, Northern UAE
Job Type
Front Office, Guest Relations Officer
Job Level

•Providing rapid intervention and management in the event of emergencies, and the treatment for critically injured or ill guests, according to competency with attention to detail and in a prompt timely manner.

•Providing emergency medical care within the hotel, ambassador accommodation and immediate surroundings.

•Advising guests of alternative methods of getting medicines which are not available in the hotel clinic.

•Being able to clearly and accurately communicate relevant information regarding guest condition and care on referral of a guest for a definitive care.

•Ensure that you have the guest's wellbeing profile and follow up on any medical treatment received from outside the Hotel.

•Showing Integrity and respect at all times to make the clinic a place that is approachable by all guests.

•Providing support to ambassadors and guests in traumatic situations.

•Maintaining clear, accurate and updated records pertaining to guest care and actions taken, medical, health care and safety issues.

•Attending any training, workshops, or meetings as requested by Security Manager.

•Keeping informed on all relevant issues pertaining to emergency medical care, informs Security Manager and the Hotel Manager if a potential hygiene / safety hazard has been identified.

•Being able to commence stock take of the clinic once every month.

•Training and refresher course of ambassadors in First aid, CPR and AED's.

•Keeping of Health and Safety in the work place, as well as providing information relating to medical, safety and health care issues.

•Monitoring and refilling of all the First Aid boxes in the Hotel and ensures the maintenance thereof.

•Always keep updated with new medical, health and safety developments through literature, discussion forums and continued medical education.

•To participate in ensuring that the department operational budget is strictly adhered to, all costs are controlled and expenditures are approved.

•To carry out any other reasonable duties as assigned by the Assistant and Security Manager.

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.


Level of Education
Bachelor / Licence

Areas of study
Health / Social

Professional experiences
1 to 2 years

Languages essential
English (Primary tongue)