Housekeeping Supervisor (Female Only)

6 days left

Location
Dubai (Emirate) (AE)
Posted
14 Feb 2017
Closes
05 Mar 2017
Job Type
Housekeeping
Sector
Hotel
Job Level
Non-Management

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Oaks employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are to:

  • Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
  • Ensure health & safety requirements are adhered to.
  • Ensure that all staff are aware of and follow departmental SOP’s and LSOPs
  • Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members. 
  • Assist in managing relationships with suppliers.
  • Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
  • Ensure that lost and found articles are stored properly and that the correct logs are maintained.
  • Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
  • Develop and maintain a motivational working environment within the department and positive relations with other departments.
  • Train staff to become multi skilled in all facets of housekeeping.
  • Initiate measures to minimize all wastage of materials and amenities are used in the department.
  • Ensure that proper key controls are in place.
  • Control overtime through good management and immediate response to problems.
  • Attend and support Task Force Missions required to support the opening of new Oaks and other MINT properties, and other special events catered by Minor International.
  • Ensure VIP requirements are met
  • Ensure all special requests are met, with particular reference to families visiting our hotel with children.
  • Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
  • Ensure health & safety requirements are adhered to.
  • Ensure that all staff are aware of and follow departmental SOP’s and LSOPs
  • Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members. 
  • Assist in managing relationships with suppliers.
  • Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
  • Ensure that lost and found articles are stored properly and that the correct logs are maintained.
  • Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
  • Develop and maintain a motivational working environment within the department and positive relations with other departments.
  • Train staff to become multi skilled in all facets of housekeeping.
  • Initiate measures to minimize all wastage of materials and amenities are used in the department.
  • Ensure that proper key controls are in place.
  • Control overtime through good management and immediate response to problems.
  • Attend and support Task Force Missions required to support the opening of new Oaks and other MINT properties, and other special events catered by Minor International.
  • Ensure VIP requirements are met
  • Ensure all special requests are met, with particular reference to families visiting our hotel with children.

Qualifications:

  • Proficient in English (verbal & written) essential
  • Previous Housekeeping leadership experience required.
  • Computer literate in Microsoft Window applications required.
  • Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
  • Proven training skills
  • Experience with Hotel Property Management System, Opera
  • Proactive with a meticulous eye for detail
  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Work well in stressful, high-pressure situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision