Restaurant Supervisor


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Food & Beverage
Job Level
Do you see yourself as a Restaurant

What's your passion? Whether you're into scuba
diving, golf or dancing the tango, at IHG we're interested in you. We love
people who apply the same amount of passion and precision to their jobs as they
do to their hobbies - people who put our guests at the heart of everything they
do. And we're looking for more people like you to join our friendly and
professional team - people
that help us create great hotels guests love.

Crowne Plaza Dubai is an upscale hotel brand located along the business area of
Sheikh Zayed Road with over 568 rooms, 13 international restaurants and bars,
and has one of the largest meeting, conference and banqueting facilities in the

We are looking for reassuring, social, goal-oriented,
dynamic, confident people to join around
700 colleagues who are committed to maintaining the highest standards of
quality and service which define our company.  We value the passion and
enthusiasm of our colleagues, and encourage you to share your passion when you
work with us.

the moment, we are looking for a Restaurant Supervisor to join our enthusiastic, warm and
friendly Al Dana Restaurant at Crowne Plaza Dubai.  

Reporting to the Restaurant Manager, your
key job responsibilities will include but not limited to:

– promote and maintain company standards of
quality, service, presentation and cleanliness

– maintain profitability through increased sales
and reduced costs whilst maintaining company operating standards

– ensure that all company policies and
procedures are adhered to and staff receive all of the required training in
compliance with all statutory and company procedures

– take an active role in coaching and developing
junior staff

– control the pace of service ensuring good
rapport with customers, ensuring all duties and daily administration are
completed within the time frames and to actively respond to customer complaints

– Consistently motivate staff to achieve the
highest level of service and adopt a balanced approach to dealing with staff
problems and issues

– follow the marketing plan as directed by the
general manager

– Work together with your fellow Supervisor, to
ensure that your restaurant achieves its full potential

you will have previous experience as supervisor or minimum 2 year experience at
a captain level, and minimum 3 years within a hospitality environment are
preferred for the role.  You will have superior customer service skills,
enthusiasm for service industry, ability to work under pressure and flexible to
the needs of the business, basic knowledge of computer skills, ability to
develop leadership skills.  A knowledge
of the weekly accounts, rotas and wages, an understanding of cost of sales and
profit and loss accounts and how to increase profitability through effective

Ultimately, you will be
able to demonstrate excellent written and verbal communication in English. You
will be a self-starter and you will be able to demonstrate understanding of the
business and link the business environment to IHG commitments; have a high
level of drive for results; will be adaptable and flexible with the ability to
build relationships in a multi-cultural environment and gain trust and support
of team members and senior managers.  You
will have exceptional planning, organizing and delegating skills with attention
to detail.  You will have the ability to
handle guest requests and complaints and exhibit strong decision making skills
to deliver brand service standards resulting in highest guest satisfaction.  You will possess a high level of integrity to
lead by example and gain respect of peers and colleagues.

In return we'll give you
a competitive tax-free financial and benefits package, hotel discounts
worldwide and the chance to work with a great team of people.

You’ll join a team passionate
about delivering memorable experiences that make our guests feel special,
making Crowne Plaza Dubai a great place to work. Most importantly, we’ll give
you Room to be yourself.

So what's your passion?
Please get in touch and tell us how you could bring your individual skills to
IHG.  To find out more about us or any other jobs with IHG please
look at

We are an equal
opportunities employer.


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