Telephone Operator at Crowne Plaza Dubai


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Front Office
Job Level
Do you see yourself as a Telephone Operator?
What's your passion? Whether you're into scuba diving, golf
or dancing the tango, at IHG we're interested in you. We love people who apply
the same amount of passion and precision to their jobs as they do to their
hobbies - people who put our guests at the heart of everything they do. And
we're looking for more people like you to join our friendly and professional
team - people that help us
create great hotels guests love.

The Crowne
Plaza Dubai is an upscale hotel brand located along the business area of Sheikh
Zayed Road with over 568 rooms, 13 international restaurants and bars, and has
one of the largest meeting, conference and banqueting facilities in the UAE.

We are looking for reassuring, social, goal-oriented, dynamic,
confident people to join around 700 colleagues
who are committed to maintaining the highest standards of quality and service
which define our company.  We value the passion and enthusiasm of our
colleagues, and encourage you to share your passion when you work with us.

At the
moment, we are looking for a Telephone Operator to join our enthusiastic, warm and friendly
Front Office team at Crowne Plaza Dubai

As a Telephone Operator – Arabic Speaker, you will ensure that all
guests are served to the company standard in the Front Office Department. You
will ensure that the highest standards of hospitality and welcome are demonstrated
at all times within Front Office areas.

The Key Responsibilities are:
  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Pages guests in co-operation with concerned departments
  • Records all entries on traffic sheets
  • Assists guests with international calls and directory queries
  • Abides by principles of guest privacy
  • Handles guests needs or requests and reports complaints to the
    Telephone Supervisor
  • Report on logbook daily
  • Bill call costs
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases
    of emergency.
  • Advises defects on switchboard equipment to Supervisor
  • Maintains a clean work environment
  • Attends to all guest queries and requests promptly
  • Maintains detailed knowledge of the Hotel’s fire, life and safety
  • Maintains detailed knowledge on the Emergency Response Team and
    workings of the telephone room in this regard
  • Maintain Hotel Information
    You will need to be flexible with
    working hours and be a team player. You should have a minimum of 1 to 2 years
    relevant experience. You will be an enthusiastic individual who can communicate
    easily with both your fellow team members and guests. You will bring with you
    strong interpersonal skills and good command of written and spoken English is
    required. A professional and friendly appearance, a service orientated mindset,
    high initiative, team spirit, a drive for results are desired.

    Other Information: You must meet the legal requirements to work in this

    In return we'll give you a competitive tax-free financial
    and benefits package, hotel discounts worldwide and the chance to work with a
    great team of people.  Most importantly,
    we'll give you Room to be yourself. 

    So what's your passion? Please get in touch and tell us how
    you could bring your individual skills to IHG.  To find out more
    about us or any other jobs with IHG please look at

    We are an equal opportunities employer.

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