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Reservations Advisor

Dubai (Emirate) (AE)
Competitive Salary

Full job details

Armani Hotel Dubai
Dubai (Emirate) (AE)
Job Type
Front Office, Reservations Agent
Job Level

Job Description



Handles incoming reservations received through the following, and feeds these data into the PMS, correspondingly:

  • Telephone
  • Facsimile
  • E-mail/Internet

Processes amendments and cancellations and enters these in the PMS.

Replies to inquiries and reservations through facsimile and e-mail as received prepares, processes, accomplishes the following tasks:

  • Traces for the day
  • Filing of all Reservation Correspondences

Maintains complete knowledge of:

  • All facilities/services, hours of operation
  • All guest room layouts, bed types, decor, appointments and locations
  • Room availability for any given day
  • Restricted dates, rates and room types
  • All room rates, packages and promotions
  • Maintains complete knowledge and comply with all partmental policies and procedures
  • Maintains complete knowledge of PMS and manual systems
  • Sets up work station with necessary supplies and resource materials;
  • Maintain cleanliness throughout shift;
  • Answer telephone calls within 3 rings, using correct salutations and adhering to the call standards.
  • Process all reservation requests, changes and cancellations received by phone, fax,email and internet
  • Ascertain callers' needs through open-ended questions
  • Enthusiastically describe room accommodations and all amenities
  • Obtain all designated information to book a reservation
  • Accommodate special requests and designate such in system
  • Access guest history records to best service guests; maintain accurate information in guest history files
  • Sell the best rated room to meet the guest's needs; maximize rate for all reservations
  • Promote and sell packages to callers requesting reservations on designated dates
  • Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates
  • Explain guarantee and cancellation policies to callers; assign confirmation/ cancellation numbers and relay such to caller
  • Relay accurate information on transportation arrangements from airport to hotel; input and document such requests
  • Set up proper billing accounts (i.e., share-withs, room/tax/incidentals, direct/special billing)/LPOs and process advance deposits according to Accounting policies and with proper authorizations
  • Verify all reservation information with caller to ensure accuracy
  • Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message)
  • Process confirmation letters immediately.
  • Refer requests for initial booking of group rooms to the Sales Department
  • Handle guest complaints by following departmental procedures and ensuring guest satisfaction.