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Central Reservations Agent (Arabic Speaking) - TIME Hotels

Al Garhoud, Dubai

Full job details

Recruiter
TIME Hotels
Posted
13/02/2017
Ref
QN00050
Location
Al Garhoud, Dubai
Job Type
Front Office, Receptionist
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Specific Duties and Responsibilities:

  • Receives, processes and confirm guest room reservations made by clients on the phone, letter or fax.
  • Inputs all reservations into the computer recording all pertinent information.
  • Attends to enquiries, complaints and requests regarding reservations.
  • Remains up to date with all promotions in and around the hotel.
  • Follows established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Maintains established filing systems of all correspondence.
  • Collates   and   prepares   reports   as required   by  Reservation   Manager/ Supervisor.
  • Informs Reservation Manager / Supervisor of any special request relevant to reservation.
  • Promotes and maintains good public relations and endeavors to maximize business. 
  • Maintains an accurate room status at all times.
  • Carries out weekly inventory of current office supplies and prepares requisition accordingly.
  • Organizes visa request for hotel guest as per hotel policy.
  • Up-sells whenever an opportunity is identified.
  • Uses guest recognition skills effectively.
  • Complies with hotel health, safety and hygiene policy.