Guest Service Agent / Telephone Operator

Location
Doha (QA)
Posted
11 Feb 2017
Closes
11 Mar 2017
Sector
Hotel
Job Level
Non-Management

Shangri-La Hotel Doha is located in the heart of the premier business district; West Bay is the first choice for international business travelers amongst other luxury hotels in Doha. Shangri-La Hotel, Doha delivers a unique blend of Asian and Qatari Hospitality. The luxurious accommodation and lifestyle facilities are complimented with the most exciting collection of dining and entertainment choices, offering exceptional value.

DUTIES:

  • Handles all incoming/outgoing telephone calls and guests requests courteously and efficiently. 
  • Knows how to handle the telephone, radio/music and video equipment. 
  • Knows all the Emergency Procedures of the hotel and how to handle them.
  • Accurately records all requests for wake-up calls and ensures they are handled correctly.
  • Knows the hotel and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.

Requirements:

  • At least 1 year experience in a similar position in a 5* hotel
  • Excellent communication skills in English (oral and written).  Fluency in Arabic is an advantage
  • Familiar with Opera system.  Proficient with computers
  • Highly motivated and passionate about the job and his/her career in the hotel