Guest Service Agent / Telephone Operator
Shangri-La Hotel Doha is located in the heart of the premier business district; West Bay is the first choice for international business travelers amongst other luxury hotels in Doha. Shangri-La Hotel, Doha delivers a unique blend of Asian and Qatari Hospitality. The luxurious accommodation and lifestyle facilities are complimented with the most exciting collection of dining and entertainment choices, offering exceptional value.
- Handles all incoming/outgoing telephone calls and guests requests courteously and efficiently.
- Knows how to handle the telephone, radio/music and video equipment.
- Knows all the Emergency Procedures of the hotel and how to handle them.
- Accurately records all requests for wake-up calls and ensures they are handled correctly.
- Knows the hotel and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.
- At least 1 year experience in a similar position in a 5* hotel
- Excellent communication skills in English (oral and written). Fluency in Arabic is an advantage
- Familiar with Opera system. Proficient with computers
- Highly motivated and passionate about the job and his/her career in the hotel