Front Office Bellman - Crowne Plaza Kuwait Al Thuraya City & Holiday Inn Kuwait Al Thuraya City

Kuwait City

Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Kuwait City
Job Type
Front Office, Concierge
Job Level
Job Summary
Responsible for receiving and ensuring correct delivery of guest‟s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest‟s needs, comfort and satisfaction. Plays the leading role in promoting the desired work culture around “Our Winning Ways”.

Duties and Responsibilities
  • Adhere to guest checking in and checking out procedures pertaining to baggage handling.
  • Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members.
  • Assist arriving and departing guests by opening and closing car and taxi doors.
  • Maintain a spotless Porte and drive-way.
  • Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
  • Provide guest services and guidance.
  • Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests.
  • Maintain a willingness to please attitude and give undivided attention to any approaching guest.
  • Be familiar with the layout of the hotel and memorize the preferred route for escorting guests.
  • Maintain a well groomed hair style and wear clean, shiny well-polished shoes and a neat uniform while on duty
  • Arrange transport and coordinate luggage.

Qualifications and Requirements
  • Hotel Management graduate or equivalent
  • Must speak, read, write and understand the primary language (English) used in the workplace.
  • Ability to speak and understand the primary language (Arabic) used by the guests who visits the hotel, is considered as an added advantage.
  • Previous hotel-related experience desired. Experience in Hotel softwares and their functionalities.

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