We are looking for dynamic, young and energetic professionals who have the passion to delight the customers.
KEY RESULT AREAS
- To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards
- To engage in food and beverage service delivery as per the predetermined standards and sequence
- To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
- To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
- liaises with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly
- Collects and delivers laundry according to hotel procedure
- Checks and collects supplies from the stores according to hotel procedure
- Maximizes revenue in the outlet by implementing upselling procedures
- Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors
- Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed
- Handles customer complaints if possible, or reports them to supervisors.