Food Servers

Location
Bahrain (BH)
Salary
BD 150-BD 200 per month with Sharing room accommodation, Transport, Duty Meals by Company. WeeklyOff
Posted
13 Feb 2017
Closes
11 Mar 2017
Sector
Restaurant
Job Level
Non-Management

JD for Food Server-Purpose

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return again and again

Key Outputs

Primary Outputs

Customer Service

  • Provide courteous and efficient service ensuring that customer satisfaction is maintained at all times
  • Establish a good relationship with guests and members, using the guests/members name whenever possible, thus strengthening rapport and customer satisfaction
  • Exhibit a professional attitude, diplomacy and a willingness to go the extra mile for the guests and members
  • Be a caring problem solver, cooperative, accommodating and fair, ensuring that all guest and members are satisfied with the service received

Food and Beverage Specific

  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Inform guests of specials and menu changes.
  • Make recommendations you genuinely feel your guests will enjoy.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
  • Be ready and willing to assist fellow servers as situations arise.
  • Be ready and willing to assist bus person with clearing and resetting tables.
  • Thank guests for their visit and invite them to return.
  • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
  • Adheres to company standards as it relates to personal grooming
  • Attends all training classes as instructed by Restaurant Manager
  • Adheres to company standards and policies relating to safety, security, energy and first aid procedures
  • Regular and reliable attendance.

Requirements

  • Strong customer and personal service orientation
  • Strong Communication skills essential, fluent in English, Arabic an asset
  • Willing to work weekends, split shifts and /or Public Holidays
  • Enjoys working in a team environment
  • Previous work experience in food and beverage service  
  • Knowledge of products, services, and equipment relating to food and beverage service
  • Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Other Duties as Assigned

  • While the above mentioned is a detailed description of the outputs required for  a F&B Server, it is not intended to be exhaustive.  Other requirements may be assigned as change in the environment dictates.