Security Supervisor - Omani National

Location
Jabal Al Akhdar Oman
Salary
Competitive
Posted
10 Feb 2017
Closes
10 Mar 2017
Sector
Hotel
Job Level
Non-Management

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way…

  • We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.

  • We use our initiative and always find the best way to solve a problem for a guest or a colleague.

  • We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.

  • We always think of new ways to surprise and delight our guests.

  • We treat guests and colleagues with dignity and respect. Everyone is important.

  • We hold ourselves to the highest standards of honesty and integrity.

  • We are proud to represent our hotel and our country to guests from all over the world.

    WHY THIS JOB EXISTS

    To serve the needs of the business, our guests and our colleagues by safeguarding the physical well-being of the property, and its employees and guests.  It is important that the security manager has experience in handling the various emergencies and issues that can arise in relation to hotel security, and is able to advise management on all security matters.

    At Anantara, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

    KEY DUTIES AND RESPONSIBILITIES

    Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

  • Ensure the effective implementation of all operational security procedures within the hotel.

  • Management and security oversight of all contractors, suppliers or vendors working on property.

  • To maintain a close dialogue and relationship with local security authorities.

  • Ensure that security officers provide a courteous and professional service to all customers, staff, vendors and suppliers.

  • To monitor the car-park system and ensure its smooth running and security

  • To vet the daily functions and VIP arrival list and to ensure that security officers are deployed as appropriate

  • To account for the master keys of the property and their movements as well as key control in general.

  • To keep the hotel senior management informed on all matters relating to the Security aspects of the hotel on a daily basis.

  • Review and suggest adjustment to process based on current/future environments.

    Incident/Emergency Handling

  • Incidents and Emergencies are emotionally charged situation, particularly when there are allegations of theft. All guests, staff or other people involved must be dealt with sensitively and professionally so as not to inflame the situation.

  • To professionally conduct full inquiries and follow-up activities for all security related incidents.

  • As required, to carry out formal searches on employees, locker rooms and place of work as directed by hotel management, with the presence of Human Resources Executive as a witness. All people interviewed or searched are to be presumed innocent unless proven guilty.

  • To organize the Security Fire Fighting Team in the event of an emergency.

    Employee Management

  • To guide, supervise and motivate the performance of all security personnel.

  • To plan and carry out regular training for security personnel, involving other managers of the hotel as required.

  • Brief the Security Officers daily on duties required of them. Ensure that all Security staffs are at area of their assignment and are have the information and equipment required to do their jobs.