Administration Officer - HR Shared Service Desk - Jumeirah Group

UAE - Dubai, United Arab Emirates

Full job details

Jumeirah Group
UAE - Dubai, United Arab Emirates
Job Type
Human Resources
Job Level

Job Description


About Jumeirah

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

About the Role

This exciting role has arisen in our Human Resources Shared Services team. The HR Administration Officer is the first point of contact for colleagues to provide assistance and guidance in HR Portal. Responsible for updating of all relevant records in HRMS, strict standards for data integrity is upheld.

Main Duties

  • Successfully assign and resolve requests on HR Portal on a daily basis

  • Ensure inquiries that are assigned to the Service Desk team are responded to and resolved.

  • Successful generation of monthly reports, interpretation and analysis related to HR portal

  • Weekly inventory of pending document of records being done to ensure successful collection from Business.

  • Ensure HR data is captured and maintained at the highest standard in the HRMS and other relevant master data systems of record

  • Communicate with all internal and external customers in a friendly and courteous manner

  • Assisting HRSC Reception team for relieving/in times of high volumes.


    Other duties

  • Adhere to Jumeirah International’s Guiding Principles and Hallmarks and to promote them to colleagues on a constant basis, always leading by example

  • Take responsibility for own development and education

  • Respond to changes in departmental functions as dictated by the management

  • Maintain courteous and friendly atmosphere and good working relationships with all colleagues

  • As a department team member, ensure you project a good personal, department and company image

  • Maintain a high standard of personal hygiene and appearance at all times

  • Have a complete understanding of all related policies and procedures

About You


  • In order to be considered for the role, you must possess a Bachelor’s degree or recognized formal qualification in Human Resources or Information Technology

  • You would also have 1-3 years working experience in Human Resources or Global Contact Centre or Restaurant Reservations or corporate/large company environment. Experience in Hospitality or customer service related industry is desirable


  •  3-5 years working experience in Human Resources
  • Knowledge of HRMS system (preferably Oracle)

  • Minimum two year experience  in HR System administration or HR environment with complex system integrations supporting multiple business units


  •  Able to work independently with minor supervision
  • Able to detect anomalies in huge data sets; has an appetite for data mining

  • Able to meet deadlines, Accurate and pays attention to details

  • Ability to effectively interpret data and present findings to senior management

  • A strong command of the English language, verbal and written as well as a good working knowledge of Microsoft Office applications

  • Deep understanding of and direct work experience with HRMS, Oracle, Experience with Sharepoint or similar

  • Excellent troubleshooting, fault-finding and analytical skills

  • Familiarity with databases and SQL