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Hostess

AE-AZ-Abu Dhabi
Competitive

Full job details

Recruiter
Millennium & Copthorne - Bab Al Qasr, Abu Dhabi
Posted
09/02/2017
Ref
17000054
Location
AE-AZ-Abu Dhabi
Job Type
Food & Beverage, Food & Beverage Waiter
Sector
Other
Job Level
Non-Management
 
Welcome to our World




Our Vision at Millennium and Copthorne Middle East and Africa is to be the preferred hotel company for our guests, colleagues, and owners while achieving exceptional growth.




Job Location



The luxury 5 star Bab Al Qasr offers a truly unique Middle Eastern experience with authentic Arabic hospitality, with 677 rooms set on its own private beach in Abu Dhabis exclusive Corniche area, its iconic Arabesque architecture and sumptuous interiors are designed for discerning business and leisure travellers, looking for a taste of modern Arabia. With its breath taking lobby, superb views and world class facilities, Bab Al Qasr impresses on every level.



Key Job Responsibilities

  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and enquiries.
  • Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list.
  • Present the waiter in the station according to the SOP.
  • Ensure that the log book is completed after each service period.
  • Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations.
  • Ensure the reservation diary is kept up to date with all the guest names, telephone numbers, guest information and special requests.
  • Allocate daily booking to the table plan.
  • Ensure that all the menus and memos are ready at the desk prior each service.
  • Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guest.
  • Comply with hotel licensing regulations as well as health and safety fire regulations.
  • Ensure and adequate supply of checks, printer rolls and neat storage of each.


Qualifications

Qualifications:

  • Customer service experience
  • A warm personality, attentive and smartly presentable
  • Ability to listen and respond to demanding guest needs
  • Excellent communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Previous experience in similar role
  • Passion for delivering exceptional levels of guest service


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