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Assistant Events Services Manager, Events - Food and Beverage at IHG® DFC

Dubai

Full job details

Recruiter
InterContinental Hotels & Resorts - Middle East & Africa
Posted
09/02/2017
Ref
DUB004156
Location
Dubai
Job Type
Food & Beverage, Banqueting Manager
Sector
Hotel
Job Level
Non-Management
 

Do you see yourself as an Assistant Events Services Manager, Food and
Beverage
?



 



What's your passion?
Whether you're into scuba diving, golf or dancing the tango, at IHG® we're
interested in you. We love people who apply the same amount of passion and
precision to their jobs as they do to their hobbies.  Imagine working for
a company that gives you Room to be yourself.  Our commitment to our
people is to deliver room to have a great start, to learn and grow, to perform,
to be recognized and rewarded, to be involved and to take the initiative and
lead. 



 



The InterContinental Hotels Group (IHG®)
properties in Dubai Festival City consist of three hotel brands. These include
the luxury brand InterContinental, the superior upscale Crowne Plaza and the
lavish long-stay InterContinental Residence Suites. In addition to over 1000
bedrooms, the four properties boast a selection of high quality restaurants and
bars, an impressive 3,800 square meter Event Centre across two levels, the
5,000 square meters Festival Arena by InterContinental, the luxurious Spa
InterContinental, state-of -the-art gymnasium facilities, and swimming pool
facilities. 



 



We are looking for confident, sophisticated
and internationally-minded people to join over 1200 colleagues who are
committed to maintaining the highest standards of luxury, quality and service
which define our company.  We value the passion and enthusiasm of our
colleagues, and encourage you to share your passion when you work with us.



 



 At the moment we
are looking for an Assistant Events Services Manager to join our
energetic, enthusiastic and passionate team at InterContinental Hotels Dubai
Festival City
.



 



This role reports
directly to the Events Services Manager of InterContinental Hotels Dubai
Festival City and as Assistant Events Services Manager you will manage
the Event Operations and under the
general guidance of the Events Operations Manager, maximize guest satisfaction
and hotel profitability by managing the conference & banqueting
function.  All work is carried out in line with the hotel’s guidelines.



 



The key responsibilities
are:



 



Essential
Duties and Responsibilities

(Key
Activities, maximum 5 activities)



 



1.     Ensures function rooms are set up in accordance
with customer specifications by supervising set-up staff and inspecting rooms
prior to  events


2.     Delegating task with clear instructions &
expectations


3.     Cleanliness & upkeep of Event Centre (Front of
house & Back of house)


4.     Providing on job skills training


5.     General
administration


50%


 


20%


10%


10%


10%


 

Financial
Returns



·         Control
& monitor Premium pay & colleague overtime.



·         Control
and monitor departmental costs on an ongoing basis to ensure performance
against budget.



·         Control
& monitor Valet ordering.



·         Control
& monitor breakages.



 



Our
People



·         Ensure
continued training sessions for all areas (Waiter, Head Waiter, Senior waiter, Bartender,
Casuals).



§  Providing on the job
training to maximize employee productivity and satisfaction.



·         To
develop sound decision making in relation with guest satisfaction as well as
manage and control costs.



·         Supervises Operations Team and maintains high (satisfactory)
performance standards among all employees.



·         Develops superior customer service strategies: communicates
regularly with guests and ensures high customer satisfaction and service
standards.



·         Organizing the recruitment, interviewing and selection of new
Event Services personnel.



·         Reviews and evaluates employee performance on regular intervals,
maintains detailed records on personnel issues and participates in termination
proceedings (as needed).



·         Creates training programmers and conducts regular updates/refresher
training sessions.



·         Organizes effectively staff schedule, roster, etc.



·         Assist in continued development and refinement of employee manual
and operations protocols (SOP manual).



·         Effectively communicates and enforces company rules and regulations.



 



Love our jobs



·         To
come an hour early to colleague shift in order to plan the shift effectively to
achieve high productivity.



·         Handle
all functions in Event Centre on daily basis.



·         Look
at future BEO's for challenges & prepare questions to be asked in BEO
meetings to clarify all doubts.



·         Comply
with Time and Attendance Policies.



·         Comply
with Company Grooming Standards.



·         Establish
and maintain effective employee relations.



·         On
daily basis follow Managers check list for opening and closing shifts with
proper documentation.



·         Coordination
with other departments on day today requirements. Like stewarding, kitchen,
purchasing, housekeeping, engineering, AV etc.



 



Live our Winning Ways



·         Appreciate
the dynamic nature of the Hotel industry and extend these service attributes to
all internal customers.



·         Foster
and promote a cooperative working climate, maximizing productivity and employee
morale.



·         Nominate
colleagues for Winning ways to build up the motivation of team.



 



Create ‘Room to be yourself’



·         To
lead all staff meetings, departmental and hotel trainings scheduled and other
related activities.



·         To
attend and support social events as and when required.



 



Develop our skills



·         Actively
lead trainings and development programs and maximise opportunities for self and
team development.



·         Be
familiar with all hotel services, features and local attractions/activities to
respond accurately to any guest inquiry.



·         Perform
one secondary main task, such as :



Qems management



Purchasing



Overtime/Rostering



Staff issues



BOH



Training



Guest
Experience



·         Greet
function organizers on arrival and ensure that their requests are dealt with.



·         Ensure
clear communication to in Event Sales & Operation.



·         Follow
up problems which may arise from event order and room allocations and rectify
as soon as possible.



·         Ensure
that F&B products and set up`s are innovative, creative and up to date.



·         Effectively runs the daily operations of the department.



·         Mediates problem, implements correction plan, handles customer
complaints.



·         Oversees facility conditions and advises management as to needed
repairs, improvements, potential customer/employee hazards and general
maintenance.



·         Ensure MSS scores are good by talking to guest and ensuring guest
is aware of the Link that will be send to them for appraisal.



·         Managers on evening duty have to stay till guest is leaving.



·         Handle guest complaints & ensure all guest leave the event
centre with a smile.



 



Make
the hotels great branded hotels



·         Lead
the preparation of new products and services.



·         Be
familiar with all hotel services/features and local attractions/activities to
respond accurately to any guest inquiry.



 



Guest
love our hotel



·         Promote
positive guest relations at all times.



·         Monitor
and handle guest complaints by following the company procedures and ensuring guest
satisfaction.



·         Demonstrate
service attributes in accordance with industry expectations and company
standards including:



o    Being
attentive to guests



o    Accurately
and promptly fulfilling guests requests however busy and whatever time of
day. 



o    Anticipate
guests' needs



o    Maintain
a high level of knowledge which affects the Guest experience



o    Demonstrating
a ‘service’ attitude



o    Taking
appropriate action to resolve guest complaints



 



Responsible
Business:



 



Reduce
our impact on the environment



·         Lead
by example to reduce the impact on the environment.



·         Educate
colleagues to save energy, recycling.



·         Monitor
& control wastage.



 



Manage
risk



·         Demonstrate
understanding and awareness of all policies and procedures relating to Health,
Hygiene and Fire Life Safety.



·         Familiarise
yourself with emergency and evacuation procedures.



·         Ensure
all security incidents, accidents and near misses are always logged in a timely
manner and brought to the attention of the Line Manager.



·         To
adhere to all internal control systems.



Occupational
Health and Safety Responsibilities


·         Demonstrate
Awareness of policies and procedures and ensure all procedures are conducted
safely and within guidelines and ensure your direct reports do the same.



·         Be
aware of duty of care and adhere to occupational, health and safety
legislation, policies and procedures.



·         Be
familiar with property safety, first aid and fire and emergency procedures and
operate equipment safely and sensibly.



·         Initiate
action to correct a hazardous situation and notify supervisors of potential
dangers.



·         Log
security incidents and accidents in accordance with hotel requirements.



Ideally, you'll have some or all of the
following qualifications and experience we're looking for:



 



·         Minimum of 2 years working
experience in the international 5* luxury hotel or hospitality in F&B Events Operations
environment



  • High level of passion, enthusiasm and drive for results

  • Charismatic leader who can inspire, motivate and
    discipline a team

  • Excellent communication skills across all mediums – presentation,
    telephone, correspondence, face to face etc. in English and Arabic. 

  • Ambitious and eager to learn, grow and further develop
    own career

  • High level of common sense and high skill of problem
    solving and decision making

  • Good communication and administrative skills

  • Ability to be self-motivated, organized and demonstrate
    good team work   

  • Computer literacy (Microsoft applications)

  • MS-Office, Delphi

  • Pro-active approach, and the ability to meet deadlines
  • In return we will give you a generous financial and benefits
    package including accommodation, free meals on duty, hotel discounts worldwide
    and the chance to work with a great team of people. Most importantly, we'll
    give you the room to be yourself. 



    At IHG we are committed to developing our team and managing our
    talent and would encourage internal as well as external candidates to apply for
    any of our vacancies.



    So what's your
    passion? Please apply on-line and tell us how you can bring your individual
    skills to IHG.



    To find out more about us or any other jobs
    with IHG please look at www.ihg.com/careers



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