CID Officers

United Arab Emirates - Dubai

Full job details

Renaissance Downtown Hotel Dubai
United Arab Emirates - Dubai
Job Type
Front Office, Guest Relations Officer
Job Level

Job Description



You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.


Apply for and assist with guest visas for the hotel

Follow strictly to the laws of the UAE & ensure this information is shared with all Front Office Associates.

Update and maintain the Dubai Police system as per the requirements of U.A.E government

  • The following are specific responsibilities and contributions critical to the successful performance of the position:
  • Update C.I.D system on a daily basis with daily hotel activities.
  • Ensure accurate balancing of C.I.D system on a daily basis.
  • Deliver important messages posted in C.I.D system to concerned departments of the hotel
  • Be familiar with all hotel facilities, hours of operation and current promotions
  • Be familiar with local area services, offices, attractions, restaurants, etc.
  • Proactively seeks & shares with Front Office any changes to the CID process or updates in relation to Hotel procedures in relation to the UAE laws.
  • Apply for multiple functions for the hotel i.e. banquets, events, groups, parties etc..
  • Assist PRO or Visa immigration officer as required
  • Assist guest with visa procedures and process.
  • Clearly communicate to guests about visa requirements
  • Use e-government site for visa application process
  • Maintain and balance online visa account balance and submit appropriate reports to finance department.
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

  • Having an experience in similar position for at least 2 years within United Arab Emirates.
  • Previous Hotel/hospitality experience

    Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing), in both English and Arabic
  • Pro-active and reliable
  • Multi tasking
  • Able to work flexible hours
  • Familiar with Microsoft office Applications as well as Dubai Police software
  • Valid local driving license
  • Able to use Arabic typing skills

    Education or Certification

  • Must speak, read and write Arabic
  • Very good level of English is essential

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.