Assistant Guest Relations Manager

Recruiter
Mohammad Omar Bin Haider Holding Group
Location
Dubai (Emirate) (AE)
Posted
09 Feb 2017
Closes
09 Mar 2017
Sector
Hotel
Job Level
Non-Management
  • Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction.
  • Take and confirm reservations and cancellations.
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
  • Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
  • Contact appropriate individual or department as necessary to resolve guest requests.
  • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. 
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.