- You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance. - Serve as secondary contact for all servicing of computer PC hardware and / or software. - Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available. - Accountable for disaster recovery and business continuity as it relates to technology. - Foresees, identifies and resolves system(s)’ performance problems - Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards - Data Communication - Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed. - Performs adds/moves/changes/deletions. - Supports end-use company provided mobile phone issues. - Troubleshoots high-speed Internet access problems. - Escalates problems as appropriate through IT Manager. - Desktop Support - Images desktops, installs new software applications, applies patches, maps drives to correct server/network. - Moves/adds/changes PCs/peripherals; migrating data when necessary. - Maintain a sufficient inventory of computer related supplies - Maintain a log of all computer hardware and a log of all services calls on computer hardware - Manage the configuration records, programme files and data files on the computer system - Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions - Install and test corporate approved programme changes to the hotel computer systems - Implement Preventive Maintenance for all IT hardware & Software. - Will be fully in charge of IT Dept and all of its related issues in the absence of the IT Manager. - Checking daily backups, all system interfaces, server hardware and logs. - Managing IT Clerk, assigning the daily job and training him/her on all needed theoretical and practical procedures, troubleshooting and support within corporate standards. - Follow up all claims that are being forwarded to IT Dept. - Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance. - Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Oasys, Micros, Fidelio, Opera, Sun System, various hospitality solutions and software. - Must be an example of the Rixos Values, Brand Standards and a champion of appearance & hygiene guidelines. - Implements guidelines, policies and procedures for those operating departments according to Rixos Guidelines & Standards - To ensure that he/she provides a friendly, courteous and professional service at all times.