Guest Relations Officer
Shangri-La Hotel Doha is located in the heart of the premier business district; West Bay is the first choice for international business travelers amongst other luxury hotels in Doha. Shangri-La Hotel, Doha delivers a unique blend of Asian and Qatari Hospitality. The luxurious accommodation and lifestyle facilities are complimented with the most exciting collection of dining and entertainment choices, offering exceptional value.
- Offers discerning business travelers, Emirati’s and local residents a distinctive, high quality, value for money product experience supported by efficient and friendly service.
- Ensures guests check-in, room escort, tour of the house for hotel guests and visitors.
- Attends to guest comments/complaints/inquiries and takes action accordingly.
- Maintains the guest history and monitors guest preferences during their stay.
- At least 2 years experience in a similar position in a 5* hotel
- Excellent communication skills in English (oral and written). Fluency in Arabic is an advantage
- Excellent technical skills in Fidelio and computer skills.
- Has exceptional ability to handle customer complaints.
- Ability to do Customer Service training would be an advantage
- Good knowledge of Health & Safety, Fire Safety procedures.