Guest Relations Officer

Location
Doha (QA)
Posted
08 Feb 2017
Closes
08 Mar 2017
Sector
Hotel
Job Level
Non-Management

Shangri-La Hotel Doha is located in the heart of the premier business district; West Bay is the first choice for international business travelers amongst other luxury hotels in Doha. Shangri-La Hotel, Doha delivers a unique blend of Asian and Qatari Hospitality. The luxurious accommodation and lifestyle facilities are complimented with the most exciting collection of dining and entertainment choices, offering exceptional value.

DUTIES:

  • Offers discerning business travelers, Emirati’s and local residents a distinctive, high quality, value for money product experience supported by efficient and friendly service. 
  • Ensures guests check-in, room escort, tour of the house for hotel guests and visitors. 
  • Attends to guest comments/complaints/inquiries and takes action accordingly.  
  • Maintains the guest history and monitors guest preferences during their stay.

Requirements:

  • At least 2 years experience in a similar position in a 5* hotel
  • Excellent communication skills in English (oral and written).  Fluency in Arabic is an advantage
  • Excellent technical skills in Fidelio and computer skills.
  • Has exceptional ability to handle customer complaints.
  • Ability to do Customer Service training would be an advantage
  • Good knowledge of Health & Safety, Fire Safety procedures.