Guest Relations Agent - Crowne Plaza Dubai-Deira
Full job details
What's your passion?
Whether you're into scuba diving, golf or dancing the tango, at IHG we're
interested in you. We love people who apply the same amount of passion
and precision to their jobs as they do to their hobbies. Imagine working
for a company that gives you Room to be yourself. Our commitment to our
people is to deliver Room to have a great start, to learn and grow, to perform,
to be recognized and rewarded, to be involved and to take the initiative and
Crowne Plaza Dubai-Deira is a few metres away from shopping malls and
from the newly build Dubai rail system, linking you with the rest of this
exciting city, including the famous Jumeirah district and the Emirates Shopping
Mall. The hotel is located only 15 minutes' drive from Dubai International Airport. The hotel is an ideal venue for experiencing great room comfort,
delectable cuisines and banquet and catering facilities.
At the moment we're
looking for Guest Relations Agent (Arabic Speaking) to join our
friendly and professional team at Crowne Plaza Dubai-Deira. As Guest
Relations Agent (Arabic Speaking), you
will be responsible in participating fully in the daily operations of
the front desk during scheduled shifts, ensuring that all guests are treated
efficiently, courteously and professionally at all the times by following
standards of aggressive hospitality and adhering to guidelines and
- Assist in achieving the
departmental goals such as Heart Beat, Priority Club Enrollment, Up Selling and
control expenses to achieve the budgeted revenue.
- Adhere to the hotel
credit policy and cash handling procedures.
- Ensure that high
balances are reported and followed up according to the hotel credit policy.
- Be proactive and have
knowledge on pre-arrival planning for appropriate guest recognition.
- Perform certain Front
Desk responsibilities, such as granting extensions, late departures, room
- Be aware of any group
in-house/arrival and ensure that any special instructions are understood.
- Handle any guest
problems or complaints in a professional and hospitable manner. Ensure
that they are resolved and followed through using the LEARN process. Seek help
if barrier arise. Ensure all complaints are tracked using the Guest
- Be disciplined at all
times, stand alert and tall at the front desk, greet guests immediately and
offer assistance before the guest asks. Focus total attention to the customers
At IHG we are committed
to developing our team and managing our talent and would encourage internal as
well as external candidates to apply for any of our vacancies.
So what's your passion?
Please get in touch and tell us how you could bring your individual skills to
We are an equal
- Previous experience
working within Front Office Department or similar environment
- Preferably with 5-Star
- Strong Communication
skills (verbal, listening, writing)
- Excellent Hospitality
- Proficiency and strong
knowledge in MS Excel and Opera
- Pro-active and reliable
- Able to work alone and
within a team