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Administrator, Conference & Incentives, Madinat Jumeirah Resort

UAE - Dubai, United Arab Emirates
Competitive

Full job details

Recruiter
Madinat Jumeirah
Posted
07/02/2017
Ref
JG15545
Location
UAE - Dubai, United Arab Emirates
Job Type
Food & Beverage
Sector
Hotel
Job Level
Non-Management
 
About Jumeirah and the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A' Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region's only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.

The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.

About the Role

Purpose:

  • Provide general administrative assistance to the C&I Events Team while operationally manning the C&I Reception Desk daily
  • To ensure that all customers are given consistent high level of service.
  • Your key duties includes the following:

    Main Duties

  • Meet and greet with clients/organiser at the Reception.
  • Maintenance of Delphi Bookings and the general Delphi Database
  • Be fully knowledgeable of the Resort facilities and facilities of other Jumeirah properties.
  • Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues
  • Demonstrate a working knowledge of all related Madinat Jumeirah SOP's
  • Administrational

  • Coordinate with support departments to ensure relevant information is channelled through. (eg. guests request from the meeting rooms are directed to the relevant departments)
  • To ensure all administrational duties are carried out including but not limited to, handling incoming correspondence, Daily Events Sheet & BEO (Banquet Event Order) information for distribution , preparation of signage and menus, buffet tags  or any other printing matters, maintaining rota, lieu hours tracking, employee index, vacation records, training records/MS and stationary supplies.
  • Handle internal meeting requests channelled through Director or Assistant Director of Events for events from other Jumeirah SBU's or Madinat Jumeirah Departments
  • Any other duties as may reasonably be requested by the management.                                                                                         
  • Any other task as per business requirement and will be assigned by Admin Manager/Director of Conference and Events/Assistant Conference and Events
  • Operational

    • Operate the Reception desk as required by business demands, including but not limited to, providing resort information, assisting with general enquiries, internet access, photocopying, printing, support to guests and making restaurant reservations                                                                                             
    • Conduct short site inspections as required
    About You

    Qualifications:

    Essential

  • Proficient in Microsoft Office applications
  • Achieved a High school diploma or higher education
  • Desired

  • Jumeirah standard experienced
  • Administration qualification
  • Experience:

    Essential

  • Working with different computer software Microsoft Office packages.
  • Working in a customer service driven environment 
  • Desired

  • Excellent computer knowledge
  • Well versed with Delphi
  • Confident and able to speak with clients
  • Had a good Banqueting experience
  • Skills:

    Essential

  • Good command of English language (Spoken and Written)
  • Time management
  • Desired

  • Cashiering Systems (Micros, HSI, other)
  • Purchasing Systems (FBM)
  • Computer skills -Delphi & Opera
  • Multi-tasking
  • Competencies:

    Essential

    • Team player
    • High flexibility
    • Customer focused
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