About Jumeirah and the hotel
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 100 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.
Set on a private beach, Madinat Jumeirah resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah features two grand boutique hotels, Al Qasr and Mina A' Salam, accommodation in 29 traditional summer houses in Dar Al Masyaf, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region's only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3km of waterways and landscaped gardens.
The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, as well as Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia.
About the Role
Provide general administrative assistance to the C&I Events Team while operationally manning the C&I Reception Desk daily
To ensure that all customers are given consistent high level of service.
Your key duties includes the following:
Meet and greet with clients/organiser at the Reception.
Maintenance of Delphi Bookings and the general Delphi Database
Be fully knowledgeable of the Resort facilities and facilities of other Jumeirah properties.
Maintain the highest standard of professionalism, ethics and attitude towards clients and colleagues
Demonstrate a working knowledge of all related Madinat Jumeirah SOP's
Coordinate with support departments to ensure relevant information is channelled through. (eg. guests request from the meeting rooms are directed to the relevant departments)
To ensure all administrational duties are carried out including but not limited to, handling incoming correspondence, Daily Events Sheet & BEO (Banquet Event Order) information for distribution , preparation of signage and menus, buffet tags or any other printing matters, maintaining rota, lieu hours tracking, employee index, vacation records, training records/MS and stationary supplies.
Handle internal meeting requests channelled through Director or Assistant Director of Events for events from other Jumeirah SBU's or Madinat Jumeirah Departments
Any other duties as may reasonably be requested by the management.
Any other task as per business requirement and will be assigned by Admin Manager/Director of Conference and Events/Assistant Conference and Events
- Operate the Reception desk as required by business demands, including but not limited to, providing resort information, assisting with general enquiries, internet access, photocopying, printing, support to guests and making restaurant reservations
- Conduct short site inspections as required
Proficient in Microsoft Office applications
Achieved a High school diploma or higher education
Jumeirah standard experienced
Working with different computer software Microsoft Office packages.
Working in a customer service driven environment
Excellent computer knowledge
Well versed with Delphi
Confident and able to speak with clients
Had a good Banqueting experience
Good command of English language (Spoken and Written)
Cashiering Systems (Micros, HSI, other)
Purchasing Systems (FBM)
Computer skills -Delphi & Opera
- Team player
- High flexibility
- Customer focused