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Front Office Team Leader

United Arab Emirates-Abu Dhabi-Fairmont Bab Al Bahr
Competitive

Full job details

Recruiter
Fairmont Bab Al Bahr.
Posted
07/02/2017
Ref
ADC01286
Location
United Arab Emirates-Abu Dhabi-Fairmont Bab Al Bahr
Job Type
Front Office, Front Office Agent
Sector
Hotel
Job Level
Non-Management
 

Job Description

 

Front Office Team Leader

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Front Desk Team Leader, where you will lead our team of service ambassadors, maximizes Front Desk operations in particular and Front Office department as a whole.

Hotel Overview: Fairmont Bab Al Bahr, "gateway to the sea" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.

Summary of Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
  • Consistently offers professional, engaging and friendly service
  • Lead and manage all aspects of the Front Desk and ensure all service standards are followed
  • Support and Supervise Front Desk activities and tasks completion
  • Coordinating with Room Blocker in handling Groups & Departure
  • Coordinating with Rooms Administrator in controlling inventory
  • Maximize rooms revenue through participating in Up Sell program
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and brand standards
  • Follow all safety policies
  • Other duties as assigned by Assistant Front Office Manager and/or Front Office Manager
Qualifications:
  • Previous experience is an asset
  • Computer literate in Microsoft Window applications required
  • University/College degree in a related discipline is an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.

Living and working in Abu Dhabi: Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabi's heritage is rooted in Islamic traditions and living here will prove to be a unique life experience. For more information about living in Abu Dhabi, we suggest you visit the following websites:

www.visitabudhabi.ae

www.abudhabi.com

www.ask-ali.com

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!