CID / Telephone Operator
Full job details
Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more Opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find you world Location.
Aloft Abu Dhabi - the first hotel to open in our EAME Division (Europe, Africa and the Middle East), introduces style at a steal to a modern Middle Eastern metropolis.
Boasting 408 spacious loft-like rooms, cutting-edge technology and a vibrant, energizing social atmosphere, Aloft Abu Dhabi is ideally positioned in the ultra-modern Abu Dhabi National Exhibition Centre (ADNEC), a micro-city of restaurants, a marina and only 20 minutes away from a bustling downtown featuring cosmopolitan culture, lush public parks and a scenic promenade.
Entering the guest information into the CID system.
•Handling all normal duties connected with the operation of the telephone
•Department and any other duties which may be assigned by the Front Office Manager.
•To develop a thorough knowledge of the Front Office department’s operation procedure and to work close with the other department of the Hotel, to ensure and efficient guest service. Maintain effective guest relations to ensure repeated Business.
•Follow up and check groups/ crews list for wake up calls (reception)
•Answering telephone calls promptly and with suitable greeting, using guests’ names and regarding courtesy and telephone.
•Cleanliness of Operator department area.
•Ensures that the information rack has updated information ( arrival and check out)
•Operating the paging system efficiently.
•Proper handling of emergency calls, ie fire, bomb-threats, medical and black out as per policy and procedure.
•Handle guest complaint call, routing to the duty manager or to the proper department.
Higher National Diploma or equivalent preferred
Minimum one to two years relevant experience preferred.
Arabic language is required.
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.