Stylist - Rooms
Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 1,270 properties in some 100 countries and over 180,000 employees at its owned and managed properties. Starwood is a fully integrated owner, operator and franchisor of hotels, resorts and residences under the renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Tribute Portfolio™, Four Points® by Sheraton, Aloft®, Element®, along with an expanded partnership with Design Hotels™. The Company also boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG®).
W Dubai - Sheikh Zayed Road
A flagship hotel for the brand in Dubai, the new W Dubai - Sheikh Zayed Road will provides a cutting-edge lifestyle experience, comprising 355 luxurious guest rooms including 60 suites, six 'WOW Suites' and one 'Extreme WOW Suite' - the first of its kind in the world. The 27-storey hotel also offers eight contemporary dining venues, W Lounge (W's take on the traditional lobby), WET pool deck, SWEAT fitness centre, a signature spa and stylish meeting and event spaces.
Purpose of Role:
-Responsible for cleaning guest rooms and surrounding areas in a courteous, safe and efficient manner and in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. Ensuring the use of hotel equipment is within guidelines and proper maintenance is conducted.
75% of Time Spent:
-Clean assigned guest rooms according to ABC standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
-While cleaning the room, verify that all is in proper condition and order of functioning and report to Style Team Leader any items that need repair.
-To extend and provide excellent service to all guests.
-To attend to guest requests immediately.
-To report defects, unusual guest behaviour, sickness and any damage found in guestroom.
-To report and hand over lost and found articles to Style Office or Stylist Talent Coach
-To maintain cleanliness of trolleys and ensure that adequate supplies are maintained.
-To maintain the cleanliness and tidiness of guest corridors, lift landing and lift doors are up to standard.
-To tidy up the vacant rooms and make sure it is ready for guest arrival.
-To keep pantries clean and hygienic at all the times.
-Follow Hotel standard HID’s and implement Go Green Program and Make a Green Choice Program.
10% of Time Spent:
-Organize and stock cleaning carts and organize linen closets on floors assigned.
-To report suspicious loiter on guest corridors.
-To deliver and collect guest laundry when necessary.
-Responsible for supplies at the pantry, ensure the quantity are correct as the standard set up.
-To perform other duties as assigned by Style Talent Coach.
-Keep up to date of hotel products and services knowledge in order to answer guest questions and requests.
-Answer all guest questions / request in a friendly and caring manner, take appropriate actions or if needed, refer the matter to the relevant persons to handle.
5% of Time Spent:
-Complete, and in a timely manner, any assigned paperwork.
-Hand over to Style Talent Coach before leaving.
-High School education preferred
-No prior experience required. Prior hospitality experience desired
Working with others:
-W Look: appear confident, well-groomed and dressed in a smart casual manner
-W Personality: warm, welcoming, smiling and pleasant
-Never say no attitude
-Exceed customer expectations
-Communicate with others
-Demonstrate team spirit and cooperation
-Act with professionalism & integrity
-Verbal and listening skills
-Learn, develop and adapt to change
-Attend to detail
-Commit to quality
-Follow policies and procedures
Technical / functional competencies:
-Skills: Administrative and operational skills
-Inventory record keeping and monitoring
-Knowledge of Starwood and W Hotels standards
Other skills (Language):
-Basic English is preferred