Restaurant Manager - Crowne Plaza Muscat


Full job details

Crowne Plaza Hotels & Resorts - Middle East & Africa
Job Type
Food & Beverage, Restaurant Manager
Job Level
To manage the Restaurant operations achieving
business objectives through customer focused service delivery.  Promotes the desired work culture around the
five core values of Trust, Integrity, Respect, One Team and Service of the
InterContinental Hotels Group and the brand ethos

At Crowne
®, we want our guests to feel able to do their
best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step
Ahead and:

  • Create confidence – by being an
    expert at what you do; by acting and looking the part and adapting your
    style to match your guests’ pace in all you do.
  • Encourage success – by supporting and
    respecting your guests and their goals; by recognizing them and making
    them feel valued and important; and offering thoughtful choices to help
    them feel restored and balanced.
  • Make it happen – by being
    perceptive to your guests’ needs; by taking ownership for getting things done
    and working seamlessly with others to help guests be successful.

  • Duties and Responsibilities


    • Works with
      superior in the preparation and management of the department’s budget.
    • Duties
    • Provide input for Restaurant strategy and input for budget process
    • Controls and monitors departmental costs on
      an ongoing basis to ensure performance against budget
    • Under the
      assistance of the senior Finance Manager co-ordinate the preparation of the
      Departmental annual budget and work to achieve the budget by monitoring
      and  controlling the departmental
      operations, considering revenue and expenditure
    • On an ongoing
      basis, control and analyse departmental costs to ensure performance against
      budget; implementing corrective measures where necessary to produce positive
      business results
    • Effectively
      manage staffing costs by preparing efficient work schedules in line with legal
    • Prepare
      detailed induction programmes for new staff & Ensure training needs
      analysis of your departmental staff is carried out and training programmes are
      designed and implemented to meet needs
    • Actively
      work at developing your staff and identify high potentials 
    • Maintain
      training records for all direct reports and ensure they do the same for their
    • Conduct
      probation and formal performance appraisal in line with company guidelines
    • Coach,
      counsel and discipline staff, providing constructive feedback to enhance
    • Demonstrate
      service attributes in accordance with industry expectations and company
      standards including:
    • Being attentive to Guests
    • Accurately and promptly fulfilling Guests
    • Anticipate Guests needs
    • Maintain a high level of knowledge which
      affects the Guest experience
    • Demonstrating a ‘service’ attitude
    • Taking appropriate
      action to resolve guest complaints
    • Appreciate
      the dynamic nature of the Hotel industry and extend these service attributes to
      all internal customers
    • Develop
      and implement Promotions Calendar for F&B products in restaurant
    • Manage
      special event concepts
    • Anticipate
      market changes and review operations when necessary
    • Conduct
      competitor analysis


    Education and Experience :
    • BS Degree on Hotel & Restaurant Management.
    • Two years experience of Managerial position in a five star hotel.
    Knowledge, Skills and Abilities :
    • Competent in using IT systems relevant to Food & Beverage.
    • Proven ability to instruct, train and motivate subordinates.
    • Manages people effectively and works well with others.
    • Organizes tasks, people and resources.
    • Ability to prioritize tasks.
    • Extensive Knowledge in food and beverage.
    • Familiar with Health & Safety Procedures in the work place.
    • Skilled in customer service.
    • Administrative skills.

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