Full job details
Hotels Group, we own, operate and franchise more than 5000 hotels, offering more than half a million guest rooms in nearly 100 countries. By bringing
your expertise and passion to any one of our brands, you will help us achieve our
vision : to be the most preferred, admired and successful hotel company the
Under the general
direction of the Director of Guest Services and within the limits of
established InterContinental Hotels Group brand and local policies and
procedures, responsible for the accurate and timely completion of registration
of all arriving guests into the DTCM and CID system and correct maintenance of
all guest in-house and departure information; submitting the daily report.
also be expected to replace Bell Staff when required.
Duties and Responsibilities
- Promote Inter-Hotel sales and
- Supports the Front Office and
Finance team by looking for missing checks and registration cards.
- Maintain comprehensive
knowledge of standard reservation procedures.
- Recycle whenever and wherever
possible and enforce cost saving measures where appropriate specifically on
stationary and hotel collateral material
- Process all arriving guest
data following the guidelines of time and accuracy of data into the DTCM and
- Ensure all guest in house
changes are updated into to the DTCM and CID system
- Comply with the hotel rules and regulations
and provisions contained in the Employee Handbook.
- Comply with the company grooming
standards and maintain a high standard of personal hygiene and be well groomed
and well dressed at all times.
- Comply with time and attendance policy.
- Actively participate in training
and development programs, maximize opportunities for self development.
- Actively develop positive
and effective communication between CID team and Front Desk staff.
- Ability to work as part of
a diverse team with colleagues from different viewpoints and cultures
- Replace colleagues at Bell
Service when necessary
- Attend briefings, as
- Interact with other
departments to provide additional or specialized guest services.
- Demonstrate service
attributes in accordance with industry expectations and company standards
- Being attentive to guests,
- Accurately and promptly
fulfilling guests requests,
- Anticipate guests needs,
- Maintain a high level of
knowledge which affects the guest experience,
- Demonstrating a ‘service’
- Perform tasks
as directed by your manager in pursuit of the achievement of business goals.
- Maintain a
guest information profile filing system of all guest details to be available for
retrieval of repeat guest’s details.
- Assists Front
Desk with scanning of guest passports.
- Supports the
Front Office Team when needed in searching and collection of missing outlet
checks for pending invoices.
- Aware of
restaurants operating hours and specials/promotions within the operation as
well as catering space requirements and locations.
- Take personal interest and
pride to ensure that the front office and desk area is kept clean and in an
orderly state at all times.
- Register all
arrivals, room moves and departures according to established
- Respect the privacy of the
guest at all times.
- Possess a working knowledge
of reception department, takes same day arrival and future reservation when
- Use proper telephone
- Use proper mail, package,
and message handling procedures.
- Comply with the Company’s Code of Conduct.
in maintaining security of information relating to customers and colleagues in
with discretionary information keeping
self with the company values, mission and desired behaviors.
- Demonstrate understanding
and awareness of all policies and procedures relating to Health, Hygiene,
Security and Fire Life Safety.
- Familiarize yourself with
emergency and evacuation procedures.
- Ensure all security
incidents, accidents and near misses are always logged in a timely manner and
brought to the attention of the Line Manager.
- Maintain a good
relationship with the Security Manager, Government Relations Manager, CID
officers and Reception colleagues.
- To fill all guests’
information in the police report system and in Opera PMS, accurately after each
check in taking into consideration guests’ escort.
- Update promptly and
correctly all guest data (check in, room move and checkout) in the DTCM and CID
- Make adjustments on the
police report system if mistakes are found.
- Inform promptly the Manager
whenever there are issues either with the system or with the data collected by
the Reception team.
- Follow procedure of shift
handover between his colleagues with regards to day to day operation
- Report any unusual
occurrences or requests to your supervisor.
- A CID Agent is responsible to maintain a good relationship with the Security Manager, Government Relations Manager and CID officers. To establish an effective employee relationship withi
Do you have what it takes to be a leader in the world's most global hotel company?
If so, make it happen and apply now for a career with InterContinental Hotels Group, where a world of personal and professional opportunities exist.
A CID Agent is responsible
to maintain a good relationship with the Security Manager, Government Relations
Manager and CID officers. To establish an effective employee relationship within
the front desk team, along with the accounting team.